Apple Watch no longer supported?

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Hi folks... So I recently purchased an Apple Watch -after making certain a number of months ago that indeed Ring Central DOES support this device... only to find out today that Apple Watch is no longer being supported. I contacted my account manager, who put me in touch with tech support, who then spoke with the Integration Team and apparently there's nothing to be done, even though users who currently have the App can continue using it, just no new downloads are available. 

I'm an owner/operator of a small service business in Canada and the MAIN REASON I got the frikken watch is so I could easily monitor inbound messages from my wrist without having to fish out my Iphone each and every time a new message pushes through!

Questions: 1. Why isn't this important app being supported, and 2. When will it be re-integrated?

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Previous clients

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  • frustrated!

Posted 4 months ago

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Bob Robinson, Champion

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The first call I ever took on my Apple Watch Series 3 was a RingCentral call.  I miss this integration.
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Previous clients

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Update... OK, this is weird and even more frustrating. I'm out on the road doing my service business work, Iphone in pocket, Apple Watch on wrist... Out of the blue I'm getting alerts on my Apple Watch that Ring Central voicemail messages and texts are getting pushed onto the RC App on my phone.

I can see that the messages are coming in -which is great by the way- even though I have not been able to download any sort of RC Apple Watch app.

As for the text messages, I can see them on the watch, open them up, and can attempt to reply by texting on the phone but my replies don't send from the Apple Watch... grrrr.

So close... Ring Central is just teasing me at this point!

Here's a photo I took of a text from a lead... 
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Brandon, Champion

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I am pretty sure this how it is supposed to work and always worked.  I have had RC and Apple Watch and it has never allowed you take or make calls.  It just shares alerts with your phone like most other apps that are compatible with watch.  If you forward your calls to your mobile then you could answer them on your watch.  Best.
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Bob Robinson, Champion

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Brandon, as I mentioned above, the first call I ever received on my Apple Watch was a RingCentral call (not forwarded to my cell, but actually using the RC Phone app).  I suppose I'm going to have to add my mobile to my Call Handling settings if I want to get work calls on my watch.
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Saadet, Employee

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This may help!

Here are features supported on the Apple Watch

Here is an FAQ about the Apple Watch for RC

This article goes over some other things that are or are not supported
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Bob Robinson, Champion

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Saadet, note that at the top of your first linked article, this appears...

"NOTE: The RingCentral for Apple Watch is no longer available for download. If already installed, the app will continue to work and previously downloaded content will still be accessible."

I never uninstalled it but it's no longer on my Apple Watch and it's not an option to reinstall via the Apple Watch app store.

I would love for RC to eventually include support for some Apple Watch functions with the new RingCentral app, but given the direction they are going with supporting Apple Watch today, I don't hold out much hope.
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Susan Skaggs

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I am frustrated by this as well.  I have voted, and I hope they bring this functionality back. 
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Brenda Willey

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where did you vote i cannot find the feature request?