Archiving at the Account / Company Level

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The Archiver feature is  a great idea, but falls short in a couple of key areas rendering it unusable for any sort of meaningful compliance archiving purposes.

As an admin, i should be able to set the archive preferences for all extensions for Call Recordings, SMS, FAX & Voicemails. As it stands, i can only enable archiving of Call Recordings across the board (Account Level). If i want to enable the other items, it has to be at the Extension level, which means each and every user has to go in to the settings and turn them on, one by  one. Not only is this an administrative nightmare to even get users to even try to make these changes, I can almost guarantee a significant uptick in calls to my support desk from people who juts can't figure it out.

All of this is before we get to the fact that end users should not have the capability to control whether or not their communications are archived for compliance. It should be a company set policy that the end user has no control over. An admin should be the only person able to change these settings, period.

Come on RingCentral, there is so much other great stuff about your product, fix this and take it to the next level!
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Paul Dalton, Champion

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Posted 2 years ago

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Wow and wow. This was well articulated. Ring Central change Account Managers often that I stop calling. Thank you for communicating these sentiments to the world. Now someone will do something about this. 
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Nick Ttofias

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I have recently migrated to Ring Central and have just discovered the Fax archive issue which Paul Dalton has stated. The capability to set all Fax transmissions to be archived by default (as with call recordings) really needs to be implemented to complete the enterprise archival piece. I see that original post was from 9 months ago - can Ring Central please raise this as a feature request for the next release. Many thanks!
(Edited)
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Craig Loo

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I agree with OP, when we have "enable automatic call recording" set we should NOT have to select individual extensions to record.  This seems like an implied setting and is something that can be easily overlooked when setting up new extensions.

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Eric Neumeyer

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Our experience with Ring Central has been excellent, but the current setup on this just seems foolish. The Admin/Super-Admin roles should be able to identify which extensions should be backed up. Additionally, the individual users should not have toggle control to turn on/off. 
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Nick Ttofias

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As no progress has been made in this area I have had to find an alternative solution. I'm in the process of a POC involving a third party tool which integrates with RingCentral. It states it can guarantee archival/audit of all transmissions made at the account level regardless of individual user settings.
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Paul Dalton, Champion

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Nik, I'd be very interested in the solution you have found if it pans out. would you be willing to share? thanks.
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Nick Ttofias

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Hi Paul, I'd be happy to share of course. I expect to cover what's needed over the course of next week so I can post something back to you during the w/c the 13th. 
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Nick Ttofias

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Hi Paul, Apologies for not getting back to you sooner, just slipped my mind! After trialing for a few months I've now signed up to using 'RingClone' to help me achieve what's needed in the fax archive area. It might not suit everyone's requirements but for us it works well, stores a full audit and copy of all fax transmissions sent by any user on the account regardless of the settings on the individual profile. The configuration is accessible to any phone sys admin  - not just the the admin who actually configures the archive settings. I have also started extending its usage to cover our call recordings as our call levels are within the usage threshold for the plan I have subscribed to - so far this is also working well and simplifies the process for us to retain records for 5/7 years. 
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Paul Dalton, Champion

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Thanks Nick, I'm going to give RingClone a shot, seems like it will do what we need.