Are SMS messages to extension backed up just like to the direct number?

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered
I have a question.
An account user has extension number and direct number.
If a SMS send to extension number, is it backed up? I connected Dropbox account & Ringcentral account.

Note: This conversation was created from a reply on: Can we prevent user send out SMS with sensitive words before client receive SMS?.
Photo of Trudy Tran

Trudy Tran

  • 652 Points 500 badge 2x thumb

Posted 3 years ago

  • 0
  • 1
Photo of Mike

Mike, Official Rep

  • 95,050 Points 50k badge 2x thumb
No, Only the messages sent to/from the direct number are archived.