Are SMS messages to extension backed up just like to the direct number?

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I have a question.
An account user has extension number and direct number.
If a SMS send to extension number, is it backed up? I connected Dropbox account & Ringcentral account.

Note: This conversation was created from a reply on: Can we prevent user send out SMS with sensitive words before client receive SMS?.
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Trudy Tran

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Posted 3 years ago

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Mike, Official Rep

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No, Only the messages sent to/from the direct number are archived.

Mike