Are text messages backed up anywhere? phone numbers and details of text?

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Are text messages backed up or completely logged anywhere including on desk top app? if so does it unclude phone numbers and conversations? IF so can it be turned on/ off and only for specific phone numbers?
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Tina

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Posted 1 year ago

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Saadet, Employee

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Hi Tina,

You can learn more about our Message Storage and Account Data Retention Policy. I would suggest using something like RingCentral Archiver if possible. You could also check out our Developers Community and see if they have any recommendations for an app/integration we may have that will help :)
(Edited)
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Van Yon REALTOR

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I am so distressed to learn that all my achived/old texts have been deleted automatically by ringcentral. I am in need of important client text communications with prior clients for a legal proceeding  and I was simply told if I don't see the text in the mobile app then they are permanently deleted and un-retrievable! The ringcentral achiever has disappeared & I see the following message: Warning:
This standalone site for RingCentral Archiver is no longer supported. To continue with RingCentral Archiver, please go to https://service.ringcentral.com and access RingCentral Archiver from Tools menu. Please contact RingCentral support if you need any assistance. 
 
I normally have other vital info backed-up to a dropbox folders, but not for RingCentral. Prior service providers I have used for similar services, allowed for, or had the ability to back-up text messages & searchable history. I regret making the switch now, especially for the amount of money I pay for RingCentral service.

Van Yon, Broker
Commercial Realty of Georgia
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Saadet, Employee

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Hi Van Yon,

RingCentral has thousands of customers and some accounts have thousands of Users. Unfortunately, we are not able to keep every single account's messages forever. If you're having issues with the RC Archiver tool, please do contact Support so we can look into it.
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Tina

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wow - that is dismissive. You should are about EACH customer
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Becky - Community Support, Official Rep

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Tina, I don't think Saadet meant to be dismissive. And we definitely care about each customer. 
Only to provide a heads up about how we manage messages and resources if the Archiver tool is not working. 
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SAMANTHA LEE

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my computer restarted it self and must have lost all its appdata and now my text messages are lost..I am not happy and will be canceling, I love having the ability to record, but I need to be able to have ALL of mt text messages for my clients. I'll have to go back to using my iphone...i will be calling to cancel . it's not worth 750 a year to not have my text message, the ring central archiver is a JOKE> to look at each text one at a time..but opening folders ..it's ridiculous and not easy to find messages, I do a better job searching gmail for old text messages, but it still is not perfect and I am sick of it!!!!!!!!!!!!!!!!!!!!