Are there any plans to make the Ring Central Desktop app for Mac Apple Script-able?

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I wanted to be able to script some applications to dial out using Ring Central but it seems Ring Central does not support AppleScript at the moment
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Philip Sullivan

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Posted 5 months ago

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Saadet - Community Support, Official Rep

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Hey Philip,

I am not aware of this becoming a feature at some point. I flipped your question to a feature request so it can get more consideration. We would also appreciate the following information:

  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
  2. A brief description of the business 
  3. A high level description of the product or feature being requested
  4. A typical use case scenario explaining how your business would use the feature
  5. Benefit of such feature
  6. Include any related case number if applicable
  7. Number of Users and/or Digital Lines
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Philip Sullivan

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Hi There

We are a US based tech company, and provide technical support to companies and individuals that use Apple Macintosh computers.

We, like a lot of our customers, use Filemaker as the company database.  We also use Ring Central for our phones, which again a lot of our customers do as well. 

Currently if we want to call any one in our Filemaker database we have to physically  type the number into a hard or soft phone. 

With the latest version of the app "Contacts" on the Mac and "Outlook 2016" you can dial a number by just clicking the phone icon on a contact and if Ring Central is set as the default for calls the call is routed out to the Ring Central app and a call is placed, a great time saver.

Currently there is no functionality to do that in Filemaker, at least on the Mac platform.

If the Ring Central App supported AppleScript we could utilize AppleScript to phone out directly from within Filemaker.  Attached is an example of how it could work, in this example I am using "Skype" to dial out.

As you can see the scripting is easy, just one line of code to get the telephone number out of filemaker. and one line of code to call the number in Skype.  You additionally have to allow both these apps to be accessed by each other and in Filemaker's case also by AppleEvents (AppleScript)

You can embed the Applescript in a Filemaker Script step so it runs only when a user clicks on a particular icon in the Filemaker database.  Meaning you only have to reference the field (cell) to access, and which record to pull, the "current record" would be the one the user would be working "on". 

This script was based on choosing a starting solution (example database) that shipped with Filemaker 16 called "Contacts " That dtabase had a field (referenced as a "cell" in AppleScript for Filemaker) that I just input a number in that I was able to call through the RingCentral App with this script.

I just thought if this were available to do with the Desktop Ring Central app for Mac we could possibly persuade more customers to use Ring Central.  

Great selling point I thought!

Philip


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Peter Dietrich

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I too would very much appreciate scripting support.