Are we able to accept queue calls on the glip app?

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It seems that there is no way to accept queue calls on the glip version of the RingCentral app.  This would be very helpful especially to those who work on remote desktops. 

Is this expected to be a feature anytime soon?  Having to go into multiple apps to use one feature is not really that efficeint.
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Jonelle Devonish

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Posted 5 months ago

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Nate Achey

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You can accept queue calls in the glip app. Check on the upper right hand initials or picture icon and select accept call queues item (second from the top). Make sure the check mark is next to accept queue calls.
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Nate Achey

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I just checked I have it on both the desktop and web.
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Jonelle Devonish

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I'm very baffled by this.  I'm going to check in with IT to see if they may be able to figure this out.
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Jessica - Community Moderator, Official Rep

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Hey Jonelle, 

You'll need to have call queues enabled from Service Web for this to work! 
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Jonelle Devonish

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Thank you for this information.  Is this something that an admin is able to do?
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They will need to open a support ticket: