Are you able to view missed queue calls when your status is set to DND?

  • 0
  • 2
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
I know that one can view missed calls when they are on DND if the calls come directly to a specific line but can you also view missed calls from the assigned queue?
Photo of Jaclyn Stewart

Jaclyn Stewart

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 0
  • 2
Photo of Mike

Mike, Official Rep

  • 91,080 Points 50k badge 2x thumb
Hi Jaclyn,  If I understand your question correctly, no.  There were some changes made to the reporting functionality on our 9.0 release.  Missed calls should no longer show up for the user, but should show up as missed call for the queue itself.

Mike