Are you able to view missed queue calls when your status is set to DND?

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I know that one can view missed calls when they are on DND if the calls come directly to a specific line but can you also view missed calls from the assigned queue?
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Jaclyn Stewart

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Posted 3 years ago

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Mike, Official Rep

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Hi Jaclyn,  If I understand your question correctly, no.  There were some changes made to the reporting functionality on our 9.0 release.  Missed calls should no longer show up for the user, but should show up as missed call for the queue itself.