As an Admin, I would like to report on the busiest times of the day for the year and it looks like I cannot longer do that.

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Looks like I no longer have the ability to generate a report I need
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Paige Thomas

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Posted 11 months ago

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Saadet, Employee

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Hey Paige, how did you used to pull the report?
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Paige Thomas

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You used to have a Reports tab and that is where I would pull it. Once it switched over to the new analytics section you can only report on hours if you are selecting a timeframe of 7 days or less. Here is a picture of what a historical report looked like if that helps. It would be really helpful if we could get that average for a longer time than 7 days again to assist in our planning and scheduling. Thank you!


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Saadet, Employee

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Hey Paige,

You can still pull a similar report via the Analytics Portal :) Below are some screenshots of what it looks like. You can select a custom date range, pull this month's info, last month's info, etc. as well. Currently, the Analytics Portal's Retention Policy is 6 months - so you can't get a full year but if you pull it a couple of times, you can get all of that info together eventually

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Paige Thomas

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I need one graph that shows the full year like before in the old Reports tab. Is there anything on your Roadmap to allow you to make it like you used to?
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Saadet, Employee

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Not at the moment :/