Assign Multiple Extensions to Single Phone

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We have multiple users in one department that we are giving individual extensions to. They only need one phone because their hours don't overlap much. They will often be using their smartphone apps. We would like them to be able to text when they need to, using the one phone for their office, but that only works for the one extension assigned to the phone. Is there some way we can make all their extensions able to text? We want them to be able to share that single phone.
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Linda Young

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Posted 3 years ago

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J.B. Ferguson, Champion

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Linda,

You need a direct/digital line for each person you want to be able to text. You are using virtual extensions for them. While you might be able to use Hot Desking for the phone, the ability to text from their smartphones is a who different thing.

Here's information on Hot Desking...
http://success.ringcentral.com/articles/RC_Knowledge_Article/8863
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Linda Young

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Thanks. I suspected that.

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