att router issues

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Merged

This conversation has been merged. Please reference the main conversation: Network requirements, and troubleshooting call quality (QOS) issues.

Desk phone lights keep going yellow.  I have contacted ringcentral multiple times as well as ATT and they both blame each other.  They say it is a firmware update that ATT did, but ATT has no knowledge of this.  
We have DSL in our other locations and the phones work perfect, but this is U-verse and not so much.  The rest of the internet works perfect, just not the phones.  
Any help would be much appreciated 
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Adam Boyar

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Posted 5 years ago

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Joe Tierney, Champion

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Does the router provide any QoS configuration options? If not, I'd consider putting one in that does: http://www.amazon.com/RT-N66U-Dual-Band-Wireless-N900-Gigabit-Router/dp/B006QB1RPY/ref=sr_1_1?s=pc&a...
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Mike, Official Rep

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I located the case on your account regarding this and see that they recommended a new router.  This page shows the recommended routers: 
http://www.ringcentral.com/support/qos-router.html


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