Attach document for fax in the mobile app

  • 0
  • 3
  • Question
  • Updated 7 days ago
  • Answered
I have an android phone and for some reason I can't use the mobile app for faxing. Whenever I need to fax something, there is no option for me to attach the document. The document tab is empty.
Photo of Adlai Grutas

Adlai Grutas

  • 434 Points 250 badge 2x thumb

Posted 3 years ago

  • 0
  • 3
Photo of Mike

Mike, Official Rep

  • 93,438 Points 50k badge 2x thumb
Are you not seeing this icon?  Or is there a different problem? 

Photo of Adlai Grutas

Adlai Grutas

  • 434 Points 250 badge 2x thumb
Mike:

Selecting this icon will bring up another window which allows me to select either Documents, Photos, Dropbox, and Box. The issue, however, is when I select the Documents option. The selection always shows an empty folder with a message "Documents imported from email or other apps will be stored here. You will be able to use them for faxing."
Photo of Mike

Mike, Official Rep

  • 93,428 Points 50k badge 2x thumb
I see.  This is a little confusing. Think of that Documents folder as a separate Documents folder from the one on the device.  Try this process. 

1. Go to the regular Documents folder on your device.
2. Select the file you wish to fax.
3. You'll get an "open with"option.  Choose "RingCentral". 

This will copy the file into the Mobile App Documents folder and can then be faxed. 

Let me now if you run into any problems. 

Mike
Photo of Jacob .

Jacob .

  • 60 Points
RingCentral app is installed on my phone yet it's not suggested as an option from which to open documents
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 57,938 Points 50k badge 2x thumb
Hey Jacob, could you provide more details? Do you have an iPhone or Android? Which app are you using? Can you share some screen shots?
Photo of S. Chris Archer

S. Chris Archer

  • 60 Points
SOLVED

I've had this same problem since I've had ring central. It irritates me to no end. My son figured this out. The only way I could send was from desktop. I used to be able to long press on the document in my phone and it would bring up the rc phone app as an option to use and attach it to a new fax but now that is not an option like the person above says. The rc phone app prompted me to download the new ring central app which is a way to connect with other ring central users, this app shows up when I long press on a file but tries to create a new group to send to and there is no option to switch to a fax. I finally did figure out a way (Android), you have to clear the default app in your phone for the type of file you are using, for example if Adobe is set as the default app for opening PDFs you have to go into settings-->apps-->Adobe acrobat then click on set as default and click clear defaults. Then you can go click on the file you need and since there is no default app to open PDFs, it will give you the option of using the rc phone app and will add the file to your documents tab in the rc phone app. The developers REALLY need to fix the app and add a "browse" button that launches the file explorer to select the files you need.
(Edited)