Audio Conference Call New Ring Central Desktop App

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Hello,

I can't find a way to invite / schedule an audio only conference call from within the new RingCentral Desktop App.

I CAN do it on the iOS RingCentral app though.

Does this feature exist and if not, when will it exist?

Thank you.

Michael
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Michael

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Posted 1 month ago

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Becky - Community Support, Official Rep

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Michael, This Knowledge Base article will help:
https://support.ringcentral.com/s/article/start-conference-call-ringcentral-app?language=en_US
If you are still having issues, please feel free to add to this thread. 
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Randall Moore

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Hi, Becky. I'll add to this discussion by pointing out that the Knowledge Base article only addresses how to initiate a conference call within internal groups or teams of users (co-workers) who are using the Glip application. 

What is missing in the Glip app is the same functionality found in the RC Phone Desktop app and the mobile versions of the RC apps. In those apps, you can schedule and invite by text or email others to dial into a bridge line conference call. You can view the bridge line number and your participants and host codes and use those numbers to inform and set up conference calls with a number of external and internal participants.

You cannot find the RC Conferencing information anywhere in the Glip app. We cannot use the Phone tab in the Glip app to access the conferencing circles icon found in the mobile and desktop phone apps.  It's a big omission in the Glip app.

We have our users download the standalone desktop phone app in addition to the Glip app so they can access the conferencing feature. Sort of defeats the purpose of having the unified Desktop app in my estimation.

Thank you for supporting the addition of this feature to the Glip app.

Randy
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Becky - Community Support, Official Rep

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Randy, thanks for this thoughtful description of your use case. 
We'll share your feedback with the Product team. 
As usual, we're here to advocate for you and your needs. If we get an update, we'll share it here.