audio not working in playback

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  • Updated 7 months ago
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When I am on the website, I click the small arrow but no sounds from the recording playback - I have to dwnload the mp3 file and play it to hear the msg. This was working before but not now - using Firefox 65.0.2 - any clues  to fix this?
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Posted 7 months ago

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Hey there! Where are you viewing these messages? In the Overview Tab? The Call Log?
Overview tab
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Thanks! Which extension is this on? I can log into it and see if I can replicate it
Ext 2
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So I'm on the same version of Firefox and I logged into Ext 2 and was able to listen to the exact message without issue. Have you tried clearing Cache and Cookies?
cleared cache but not cookies...try not to clear my cookies if possible...
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That could be what's causing the issue...like I said, I had no issues. Have you tried a different browser?
do you support Chrome
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Of course :) You can view our System Requirements Article and it goes over all of the browsers we support 
Chrome access
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Are you still having issues today logging in?
Yes - it works in IE but cannot login to Chrome with the access code.
I don't want to clear all my cookies in FF - so I'll just download the mp3 file and listen to it...
I lose too much stuff whne I dump all my cookies...
thx