Audio on Hold: To announce how many callers are ahead and to allow you to leave your name and number without losing your place in the que.

Merged

This conversation has been merged. Please reference the main conversation: Call Queue: recording that tells customer what number they are in line

U.S.It would be nice to have the feature where when people call in and there are other calls ahead of them to let them know how many every so often and to give them the ability to leave their name and best contact number without losing their place in que. That way they don't waste their time on hold and we'll call them back asap.

Roxanne Brown

92 Points

Posted 1 year ago

1 year ago

Luke, Training Specialist

3,828 Points

Thanks for posting this Roxanne! I think this could be a really useful feature for our users that rely on call queues to manage a high number of inbound calls. It would be great to get an understanding of your company's situation and how it could benefit other companies like yours.

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request:

Number of Digital Lines on the account:
Account type (U.S., Canada, UK, AT&T, Telus, British Telecom):
A brief description of the business you perform:
A high level description of the product or feature being requested:
A typical use case scenario explaining how your business would use the feature:
Benefit of such feature:
Include any related support case number if applicable:

(Edited)

This conversation is no longer open for comments or replies.