Merged
This conversation has been merged. Please reference the main conversation: Call Queue: recording that tells customer what number they are in line
U.S.It would be nice to have the feature where when people call in and there are other calls ahead of them to let them know how many every so often and to give them the ability to leave their name and best contact number without losing their place in que. That way they don't waste their time on hold and we'll call them back asap.