Audit Trail Feature

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  • Idea
  • Updated 9 months ago
  • Planned

Account type: US
A brief description of the business 
A high level description of the product or feature being requested: Audit trail that will have visibility to check to what device it was attempted to log in and if it was attempted to login outside the company. Ringcentral has logging process of getting recent login to devices of users. Also if possible to include International IP logging to audit trail.
A typical use case scenario explaining how your business would use the feature: to check precisely who made the changes based on device used and ip to confirm if account is compromised 
Benefit of such feature: control possible hacking of account and immediate identification of changes made within the account
Include any related case number if applicable
Number of Users and/or Digital Lines 59



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Posted 2 years ago

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George Gary, Official Rep

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Endpoint/client (e.g. Service Web, RC Phone, etc.) and IP Address information can be found in Audit Trail by downloading the file.   We are planning to incorporate the fields only available in the download file today into the web page in a future release.    Please let me know if these fields meet your needs.

George Gary
Sr. Product Manager, RingCentral
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It is absolutely necessary that IP address info is included on the web page.. especially since the download didn't work, even after multiple attempts. To ensure the security of our accounts, having access to the IP information of whoever attempted to log-on would help determine if it was a mistake from our team or an attempted hack.

It is especially pertinent for any changes happening to Super Admin accounts - as these accounts have full access to everyone else. I'm honestly shocked that in the 10 years Ring Central has been in business this still isn't implemented.
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Technical Support

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Please add logs for when a desktop app was logged off with ip address information of the device it was logged off from.