Audit trail for

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  • Updated 3 weeks ago

The purpose of is for a RingCentral partner to have a single point to manage access to multiple customer account, this is great but when multiple people need to have access to the same set of customer they either need to manually create every connection into their own user profile or share credential. Sharing credential is not a good practice according to every security guideline.

Could it be possible to have multiple user access to the same set of customers, so each user will have it own credential to access the console and connect to the various customers we manage.

In addition, it would be good to have an audit log of which user connect to the console, when and to which customer was remotely accessed from that console.
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Michel Lalonde

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Posted 3 weeks ago

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