Auto Answer for IOS 10 even if the Phone is lock or stand-by mode

  • 1
  • 3
  • Question
  • Updated 3 years ago
  • Answered
With IOS 10, there's no option to answer the call specially if it's lock or on stand by mode, is it possible to add that feature. On behalf of our Customers
Photo of Charlie Ariate

Charlie Ariate

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
  • 3
Photo of Danno

Danno, Champion

  • 29,612 Points 20k badge 2x thumb
Have you tried putting the RC APP in the task bar?  I haven't updated to iOS 10 yet but it worked on the previous releases.
Photo of Mark P

Mark P, U.S. Contact Center TAM

  • 336 Points 250 badge 2x thumb
The ability to answer from the lock screen, such as a normal call, is not something we presently have with iOS 10. However, iOS 10 did include the CallKit API, which will allow us to implement that capability in the future. I am an unaware of a time frame for this at present though.

I would recommend adding your desire to this thread, which is for this very thing. The more votes it gets, the better, as it helps our product team prioritize customer desires.
Photo of Brandon

Brandon, Champion

  • 24,852 Points 20k badge 2x thumb
*Yes* to CallKit.  Skype just released their update and it is great.  I am sure RC would reap the benefits of also leveraging CallKit.
Photo of Brandon

Brandon, Champion

  • 24,852 Points 20k badge 2x thumb
I'm not sure I understand the issue Charlie is describing.  You said *auto* answer in the title, but you just mean answer, right? I have ios 10 and it works basically as it always has- phone is locked and idle, I see incoming call message banner, long hold the message, press answer and unlock phone with fingerprint or code.

Are you seeing an alert on your lock screen when the call comes in?  If not check setting > notifications and maybe you disabled it?
Photo of Mike

Mike, Official Rep

  • 94,790 Points 50k badge 2x thumb
Just letting everyone following this thread that there is now some new CallKit functionality.  You can view these new articles for details. 

Call Interruption on iOS 

iOS10 CallKit Support
Photo of Brandon

Brandon, Champion

  • 24,944 Points 20k badge 2x thumb
This is great.  Well done, RingCentral for adding this functionality quickly.
Photo of Joe


  • 248 Points 100 badge 2x thumb
Used it today! So glad to see CallKit support!
Photo of Ronda Tappan

Ronda Tappan, Champion

  • 908 Points 500 badge 2x thumb
Download 8.3.1 update just released on November 1.  It takes care of many issues.  Follow's Mike's link too.  
Photo of alinajetly


  • 80 Points 75 badge 2x thumb

How to Receive call Automatically on iPhone complete guide visit this web page :