AT&T: Auto Attendent

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  • Updated 3 years ago
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I own a small towing business and we have to use Live answer as much as possible because of our work with the different law enforcement groups.  But it we are understaffed I would love to have the auto attendant kick in to save a call if we do not answer on first few rings.  Why can the Auto Attendant not be a ring group choice I can put in at the end of the ring groups on the Call Handling and forwarding.  It would be a great enhancement for any small business trying to save a customer call from hanging up when they are just a little too busy to answer all the phone calls.
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Joe Hicks

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Posted 3 years ago

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Kim, Alum

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Joe - When you say. "...have the auto attendant kick in to save a call...", what do you mean by "save" it? Keep it in queue on hold? Send it to voicemail? 

I recommend setting up a Call Queue, add the necessary members.  A call can remain in queue longer than when routed to an Ext RingGroup.  

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