AT&T: Auto Attendent

  • 0
  • 1
  • Idea
  • Updated 2 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

I own a small towing business and we have to use Live answer as much as possible because of our work with the different law enforcement groups.  But it we are understaffed I would love to have the auto attendant kick in to save a call if we do not answer on first few rings.  Why can the Auto Attendant not be a ring group choice I can put in at the end of the ring groups on the Call Handling and forwarding.  It would be a great enhancement for any small business trying to save a customer call from hanging up when they are just a little too busy to answer all the phone calls.
Photo of Joe Hicks

Joe Hicks

  • 50 Points

Posted 2 years ago

  • 0
  • 1
Photo of Kim

Kim, Alum

  • 43,110 Points 20k badge 2x thumb
Joe - When you say. "...have the auto attendant kick in to save a call...", what do you mean by "save" it? Keep it in queue on hold? Send it to voicemail? 

I recommend setting up a Call Queue, add the necessary members.  A call can remain in queue longer than when routed to an Ext RingGroup.  

This conversation is no longer open for comments or replies.