Auto Delete Messages in Call Queues

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  • Updated 2 years ago
I called tech support and asked if the messages in the call queues can be auto deleted and was told that's not currently an option and each call queue can hold 200 messages before it tells callers trying to leave messages that the queue is full. I have a after hours call queue that I send direct to voicemail then that voicemail gets emailed to our help desk and turned into a ticket so there is no need to keep the message in the call queue after this happens so it would be nice if it auto deleted the messages so the call queue does not hit the 200 message limit. Currently I have to remember to manually empty it or else callers leaving a voicemail in a call queue will be told the inbox is full. 
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Posted 2 years ago

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