Auto Forward Inbound Call from Specific # to Queue

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We have several customers that are dialing the incorrect persons number when calling in, we've provided them the correct number but they still call the wrong one.  It's important these calls get to our service queues though.  Can I setup a rule based on the inbound phone number to auto forward it right to our queue when it calls?  I see how to do it to a direct person/number but couldn't find and option to put them into the queue.
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Kelsey Charron

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Posted 5 months ago

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Danno, Champion

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It can done.  I've got it set up for a client and it works fine.  So is the number they are calling a company number or a DID?
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Lee, Champion

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NVM, I know what you mean by message. Under Messages and Notifications.
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Kelsey Charron

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Can either of you assist me with how to build this?  I'm not seeing where I would forward it under Messages and Notifications.
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Danno, Champion

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OK.  send me an email dan@teleadvice.com.
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Lee, Champion

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Danno, how would this work? Wouldn't the user have to let every call go to VM to get it to forward to the call queue?
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Danno, Champion

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Send me your email and then you can get on the RC meeting w/Kelsey and I can show both y'all at the same time.

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