Auto renewed without notice/can't reduce lines/no one answers or actually helps me!

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  • Updated 4 weeks ago
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I have a critical urgent issue. I was auto renewed without knowing, with 20+ plus lines that I don't need. I can't speak with anyone that can actually help me. Spencer, our account manager, doesn't answer emails, has been in and out sick. I can't reduce my lines, speak with anyone that can actually help me. I'm stuck in the most frustrating loop ever!!!!! I need someone to help me get this resolved asap. 
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Ivette Esquerdo

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Posted 4 weeks ago

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Saadet - Community Moderator, Official Rep

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Hey Ivette, I'm really sorry for the frustration :( I've forwarded your account info to our Retentions team. They're going to look at your account and give you a call sometime today :)