SMS / Text Auto Responder

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  • Idea
  • Updated 1 week ago
  • Under Consideration
  • (Edited)
Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!
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Brooke Sines

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Posted 3 years ago

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HAY-ROE

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I'm puzzled that a phone system that's generally as feature-packed as RC has not yet implemented this functionality.

Our previous provider could not approach RC in terms of features, flexibility or reliability, but they did have one feature that our text-intensive industry really used - SMS auto-response messages (we used it exclusively for Out Of Office messages when we were closed).

So, after reading and researching, I called RC Support about this today, just trying to pin down a timeline for implementation of this feature. 

The answer was "if enough people express an interest, our Network Engineers will make it happen" and "vote for and follow the issue, and tell all your friends to vote for it and follow it".

Not a very reasonable answer, as "all my friends" are not RC Customers, and I don't have any other resources to try to get his feature implemented, beyond what I've already done.

My request to talk to a Product Manager or anyone similar was denied, which was kind of disappointing.

So, my next question to the community is: "Has anyone successfully used Zapier to make this work?"

I've tried, but I need to use a Custom Field to get the outgoing SMS to reply to the texting number, as opposed to a number from a pull-down list, and I haven't quite figured that out yet.

Seems like if someone had already conquered that hurdle, and shared with with the rest of the RC Community, they'd be somewhat of a hero.

Breathlessly awaiting a response from the RC Community....
-Glenn

(and as a personal aside - rather than argue the merits of auto-response to SMS messages, proposing other solutions, or lecturing the world on the value of work/life balance, it's probably reasonable to just admit that some people want this feature, and then help make it happen. Just my two cents...)
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Carl Saytor

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I too have been extremely disappointed by RC's response.  How difficult could it be for them to create an SMS Auto Responder? I get SMS's on the business line too often. My work around is to manually send a canned response that tells SMS senders to please contact us via email or phone. A total pita.  What is more ridiculous is the several times I have called  to ask about SMS auto response is that I am told it can be done, but then they are unable to explain how to do this and then they put me on hold and then when they come back on the line I am finally I am told it is not possible.  shrug.   PLEASE IF ANYONE FROM RC IS READING THIS, PLEASE GIVE US THIS FEATURE.
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Jay Nichols

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I don't think I've heard "make it happen" and "RingCentral" used in the same sentence before.  As far as "enough", how many do they need to make it enough?  For several years, we've been clamoring for a company wide contacts list and there are a lot of people who want this, but we haven't reached "enough" to "make it happen".  So if holding your breath is a method you use to get things done, please have a paramedic handy. 
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HAY-ROE

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You're funny, Jay, thanks for the response, and I won't "hold my breath"... And I'm with you on the need for company-wide contacts, guess that's another one that I won't hold my breath on! Again, thanks for the reply.
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Karyn Estrella

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And auto-text reply would be great. Many of our members save our personal and work phone numbers to one contact.  When they send a text, it will end up going to the work number sometimes so we would need a text reply to anyone who texts to let them know to check the number because it's a business line and we won't respond to texts. 
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Alan Falls

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I just set ring central up and have been very happy.  I am hoping / requesting a way to make a custom rule for handling text messages.  This way if it is after our normal business hours, the system will send them an auto reply that I can customize (Ex - You have reached us after hours, we will reply to your message asap during normal business hours)  I havent been able to read through all the comments so sorry if there is already an answer but would appreciate advice or the feature request.  Thank You.
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Saadet - Community Moderator, Official Rep

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Hello Alan, currently our Product team has listed this feature as Under Consideration. I have not been given an ETA on it. However, once I receive any updates I will be sure to let everyone on this thread know!
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Operator Admin

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Consideration? They should be working on this feature! Complete laziness
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Carl Saytor

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Please Ring Central, can we have an auto responder for SMS.  please?
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Glenn Hay-Roe

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100% agreed! Thanks, Carl.
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Mark A Caffey

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and please have the ability to send group mms.  how hard can that be.
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Nick Lowrie

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RingCentral, 

An auto text responder is a key feature missing form your platform. People text into the main line and get no response, makes us look bad. Texting is a common way to reach out, would be so useful to have a quick auto-text reply to let them know message was received and what comes next.

Please fix this. This thread makes you look bad. After several years of clamoring for something, I would think you would have already acted.
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Carl Saytor

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RC seems to be ignoring this increasingly annoying issue.
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Mark A Caffey

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exactly,  if ringcentral does not act on this, someone post a competitor that does so that we may all move.   folks its the 21st century. 
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Glenn Hay-Roe

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Amen to that!
Thank you for a succinct and accurate summary of the issue, Nick.
Ring Central, are you listening?
Do you care about keeping customers?
If so, what are you doing to resolve this issue?
-Glenn from The Coin Trading Company
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Jay Nichols

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I hear crickets.....very OLD crickets
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Mark A Caffey

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i don't think they care  .... :(
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Mike, Official Rep

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We apologize for not providing any updates to this thread in a while.  Unfortunately there is still no ETA for this feature.  We realize it's very frustrating to see a request like this with lots of votes not get implemented.  Even though our Product Team monitors these closely, they don't have time to respond to all requests, as there are over 1000 active "idea" discussions on the Community.   Although this Community is the primary source of obtaining data on feature requests, our team receives feedback from a variety of channels.  The prioritization process for narrowing down the dozens of requests received each month is quite complicated.  Unfortunately there are other features that have a greater impact to our customer base, which sometimes take priority.   

The best thing that everyone can do here is leave a good use case scenario highlighting how this feature would benefit or positively impact your business, employees, etc. 

Mike
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Carl Saytor

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it should have been self evident to RC management that the moment they allowed SMS's to come through that an autoresponder would be needed.  I do not want my business to have one more way to communicate that does not create a discernible trail like email.  I do not do business with any organization that feels the need to text me, and I am sure that most RC users feel the same. 
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Glenn Hay-Roe

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Zapier does not work, as far as I can tell. I've tried and was not able to get it to work, with their assistance.
People keep pointing to Zapier, but has anyone been able to implement a successful response with them?
And why should we have to pay them for a feature that should be in Ring Central??
-Glenn
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kevin royalty, Champion

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the Zaiper didn't work for us at all, so not a valid solution.  if RC changes an API and breaks Zapier, we can't honestly sell that as a solution to our customer. when it breaks, we take the blame because we sold it.  if RC owned Zapier and would release a fix at the same time they change an API then it wouldn't be an issue, plus 1 place to call to get a fix/support.
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Carl Saytor

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Zaiper is not a valid solution. Why should I have to take time to figure this one out and then pay for a service to solve a problem that RC should have taken care of.
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Eric Caldwell

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Yeah, the whole ZAPIER thing is a hack at best.
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-02-28 Our Community Moderators Mike and Saadet do their best to combine message-threads very often when the topic is the same. 

I'd like to suggest while TXT and SMS messaging are popular among many users, they are not usually considered core communication methods by larger (Enterprise) organizations. 

This could have something to do with development priorities on the engineering side. VOIP,  Meetings, Conferencing and Glip integration of functionalities seem to be the higher priorities at RingCentral. 

The company is growing at breakneck speed and their engineering teams work at full-tilt.  As smaller companies join RingCentral's customer base sometimes it is sometimes difficult to see how they fit into the larger scope of business at RingCentral. 

This is where communicating directly and often with your Customer Success Manager can help to advocate for your needs through additional channels than this IDEA channel in the RingCentral  Community.  It really does work and it does help.  Please give these ideas some thought as an alternative way to get your message across. 
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Carl Saytor

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Right,  TXT and SMS are not core communication methods. So why was RC pushing this concept without a viable way to opt out?
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-07-20 You can have your customer service manager block all TXT messaging if you do not have access to ROLES in your account tier level.   

Do this by opening a case and they can shut it off.  It may take a day or two to get the feature disabled depending on their incoming support workload. 

If you do have access to ROLES in your account level  you can create a Custom ROLE, nae it something such as "staff" or whatever alternative name you choose and disable text messaging by unchecking the box of permissions for that item. 

Then create a template to move all users to that ROLE from Standard International (which is the default role when you setup USA-based users)
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kevin royalty, Champion

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my original idea thread was merged into this thread a year or two ago and In case it got lost here it is again:

Customers will text any number, expecting a response.  we would like an autoreply to let them know they are 1) after hours/holiday/etc and to give our normal hours, or 2) if emergency to please call, not text or email.  we also want to say we don't respond to texts on the office numbers but we will email or call back if a response is warranted.

as a RC reseller, we are also getting similar requests from our clients that we've sold RC to, or have taken over as partner of record for an existing RC client that we are the front line support.  we are hearing the same requests from them - they want autoresponders.  one is a medical related, so HIPAA requirements kick in - they want an autoresponse like "if this is an emergency, please call 911, if not please call our office to speak to someone during business hours, otherwise call and leave a message in the general mailbox and someone will get back to you the next business day".

similar for financial industry (under SoX compliance) with autoresponder for "trades cannot be executed by texting you must call our office.  normal business hours are blah blah".

that's just the ones I recall off the top of our head.

in all honesty, if RC can't implement this with a target date announced, then for some of our clients we will be looking at other solutions that do have this feature.  to them, it is very important.

Kevin

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Glenn Hay-Roe

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Mike, 
Thanks for jumping in with a response, and for letting us know some of the other issues and factors that have kept Ring Central from responding to this request before now. I appreciate your role and all your hard work to ensure that Ring Central remains responsive to the needs of your Community.

However, I must say that, with all due respect, Ring Central has been telling your customers this same (tired) line for years, and not responding with tangible results. It's very difficult for me to understand why this is not a higher priority to Ring Central.

I need to ask:
- How much priority does a feature need to have (and how many customers need to move away from Ring Central?) before you believe that a feature is necessary and valuable?
- How many Use Cases need to be spelled out before you believe that a feature that your competitors provide is valuable to your customers?

But I'll certainly oblige, and provide a Use Case Scenario, in the hope that it’s helpful..

Business background - The Coin Trading Company is a proprietary trading firm that provides Over-The-Counter (OTC) cryptocurrency services to individuals and institutions.

Business Use - The majority of our communication with trading partners (customers) is via text message. We routinely text message trading partners at a minimum of ten times as often as we talk to them on voice calls. This only increases the focus on reliable and responsive text messaging.

Additionally, in this internet-enabled, always-on day and age, many customers have an expectation of near-immediate response at any time of the day or night. We are all familiar with text threads where a gap of even a minute or two results in the dreaded and cryptic (and sometimes exasperating) response of  “?”  “?”

During business hours, we strive to meet these demanding expectations, and are generally very successful.

However, during evenings, weekends, and (for our business) bank holidays, messages from trading partners either go unanswered until the next business day, or employees must watch their phone or other device, and respond with a message telling the trading partner that our office is closed.

The implementation of SMS Auto-Replies (as we had with our last provider!) would bring the following benefits:

- SMS auto-response allows trading partners (customers) to get an immediate reply when our trading desk is closed, advising them that we're not open for business, giving our hours, and reassuring them that they'll hear back the next business day. The outcome is that customers feel more cared-for, and experience a higher level of satisfaction with our services.

-SMS auto-response allows employees to stop monitoring their phone s and mobile devices evenings and weekends, and know that customers are being responded to. This increases the ability to "unplug" and enhances work/life balance.

- SMS auto-response allows the company to provide a response to customers during bank holidays, unexpected times when services are impacted, and in the case of a company-wide meeting or retreat. 

I sincerely hope that this information is helpful, and that it helps bolster the realization that there is a demand for this feature, and that it hastens the implementation of SMS auto-response.

Sincerely,
-Glenn from The Coin Trading Company team

Glenn C. Hay-Roe
503-354-1039

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Glenn Hay-Roe

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This reply was created from a merged topic originally titled Feature Request - Please add SMS Auto-Reply feature, so we can reply to SMS messa....

Feature Request - add SMS auto-reply feature, so that we can set an automatic reply to SMS messages when we are out of the office, closed, etc.

  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT) - U.S.
  2. A brief description of the business - Cryptocurrency Trading.
  3. A high level description of the product or feature being requested - SMS Auto-Reply
  4. A typical use case scenario explaining how your business would use the feature - Full detailed message below, simple answer is that it would let us respond to customers when we're otherwise unavailable.
  5. Benefit of such feature - Full detailed message below, short answer - Customer retention, Customer Satisfaction, Employee Satisfaction, Increased Work/Life Balance.
  6. Include any related case number if applicable - 06780288
  7. Number of Users and/or Digital Lines - 4 digital lines

Business background - The Coin Trading Company is a proprietary trading firm that provides Over-The-Counter (OTC) cryptocurrency services to individuals and institutions.

Business Use - The majority of our communication with trading partners (customers) is via text message. We routinely text message trading partners at a minimum of ten times as often as we talk to them on voice calls. This only increases the focus on reliable and responsive text messaging.

Additionally, in this internet-enabled, always-on day and age, many customers have an expectation of near-immediate response at any time of the day or night. We are all familiar with text threads where a gap of even a minute or two results in the dreaded and cryptic (and sometimes exasperating) response of  “?”  “?”

During business hours, we strive to meet these demanding expectations, and are generally very successful.

However, during evenings, weekends, and (for our business) bank holidays, messages from trading partners either go unanswered until the next business day, or employees must watch their phone or other device, and respond with a message telling the trading partner that our office is closed.

The implementation of SMS Auto-Replies (as we had with our last provider!) would bring the following benefits:

- SMS auto-response allows trading partners (customers) to get an immediate reply when our trading desk is closed, advising them that we're not open for business, giving our hours, and reassuring them that they'll hear back the next business day. The outcome is that customers feel more cared-for, and experience a higher level of satisfaction with our services.

-SMS auto-response allows employees to stop monitoring their phone s and mobile devices evenings and weekends, and know that customers are being responded to. This increases the ability to "unplug" and enhances work/life balance.

- SMS auto-response allows the company to provide a response to customers during bank holidays, unexpected times when services are impacted, and in the case of a company-wide meeting or retreat. 

I sincerely hope that this information is helpful, and that it helps bolster the realization that there is a demand for this feature, and that it hastens the implementation of SMS auto-response.

Sincerely,

-Glenn from The Coin Trading Company team
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Doctor Leung

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We have the same issues in the health care field, patients texting in, and no way to auto response is terrible on off hours.  Surprisingly, large numbers of patients response via text than calls.
Please get this useful and beneficial feature added ASAP
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Jay Nichols

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I would guess (through no scientific means) that only about 10% have voiced their opinion here (and I suspect it is less).  Does RingCentral not see that this feature is high on the demand list from the people who pay their bills (commonly known as customers)?
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Paul Vilsmeier

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This reply was created from a merged topic originally titled Text Notification for non-delivered texted message.

Please add feature to get notification regarding text message not delivered.  Similar like email notification when its a bad email address.
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Reception Desk

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Yes,  I agree an automatic response or texting service would be great. I know we are looking into an automatic service that will send out reminder text to our patients as well for morning of reminders. I hope they can find a way to integrate that into the texting system. It would save our office some time in the morning. 
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Rachel Betzen

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This reply was created from a merged topic originally titled Please add Missed Call SMS Auto Reply.

I recently called a business with odd hours and got their answering machine... I did what most people do and hung up. I immediately received a text from them stating who they were and stated their business hours, informed me of assistance through text and e-mail for scheduling and reinforced that they were happy to have my business. This prevented me from calling their competition and I was able to send my schedule request through e-mail... I also called back when they were open. The business said it was a mobile app on their cell phone that sent the message.
Ring Central should add this feature to help recover missed clients when you can't get to the phone or are not open... Especially when they don't leave a message.
Basically I want a customized text to immediately be sent to a caller when I miss their call.
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Ashley Dunlap

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We would like the same thing! I was hoping to find it was possible until I read through this thread...
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Mitesh Master

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This reply was created from a merged topic originally titled SMS Reply when SMS isn't enabled.

  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT): US
  2. A brief description of the business: Small holistic wellness center
  3. A high level description of the product or feature being requested: A automated reply stating that this number does not receive SMS
  4. A typical use case scenario explaining how your business would use the feature: A customer sends an SMS message to this number. We are not signed up for SMS. RC would autoreply stating that this company number does not receive SMS.
  5. Benefit of such feature: Both the company and customer knows that the message was not received.
  6. Include any related case number if applicable: N/A
  7. Number of Users and/or Digital Lines: 5
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A Class Limos

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This reply was created from a merged topic originally titled NEED THIS SIMPLE FEATURE PLEASE!.

Is it possible and when if you can set up this one feature! When people leave a voice mail, they will automatically will get a standard auto reply via TEXT, so they know and understand that we care and will get back with them as soon as one of our team member becomes available.
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VB, Employee

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This use-case can be achieved by building an app using our Developer Platform APIs as well. This is how you could do it. 


You need to use 2 APIs 
1. SMS API
2. Subscription API

Steps:

1. You could write a logic to listen to the list of calls/caller IDs for incoming calls you want to, using subscription API 

2. When the calls are rejected or sent to voicemails or missed ,  subscription kicks SMS API endpoint to respond back to the caller with the automatic reply. 


Well,  more things you can do - 

1. You can customize the lists of callers into different lists 
2. Customize  the messages for each list
3. Customize messages based on time of the incoming call  


This could be a great project for any companies or freelancers out there to build this app using our APIs. You get to host your app in the Developer Platform app gallery as well. 


Anyone wants to build this app can reach me out and I can guide you through it. I might sometime soon write an SMS autoresponder demo app. 
(Edited)
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Joel Hahn

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I am definitely interested in this. I would like to find out more
-Andrew
Call/Text
503-395-8365
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HAY-ROE

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VB,  
I'd be very interested in learning more about a simple "auto-reply to SMS message" functionality, which could be turned off and on, either manually or based on time of day, and which could be configured with a user-definable message advising customers that we're closed, etc.

The auto-response to a missed call feature would be cool as well, but I'd be happy with a simple auto-reply to SMS to start.

If you create this, or see any traction on it, please either post to this thread or reach out to me directly by phone or text.
Thank you, and best regards,
-Glenn
(503) 354-1039
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TAYLORMARK

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This reply was created from a merged topic originally titled SMS Reply notification for non-text messages.

Please provide a feature where if SMS senders attaches an image, contact, or any attachement to their SMS, it would send back an SMS to them that we support SMS text as of now so that they would be notified that the system supports only SMS text..
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Torres

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This reply was created from a merged topic originally titled SMS feature when disabled sender will get a notification or reply that the servic....

SMS feature when disabled sender will get a notification or reply that the service is disabled from where they sent the message to
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Mathnasium Staff

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This reply was created from a merged topic originally titled Auto response to a text not available.

Auto response to a text not available whereas other provider has it. Example, auto reply to a text that is received outside business hours or a vacation response. This is currently missing. Group texting also missing whereas other providers give this service. 
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Mark A Caffey

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what providers provide this service so that we all can move to that provider since Ring Central has no intentions on adding this service.  People have been asking for this for over 2 years.
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Jay Nichols

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2 years is not very long in RingCentral time.  There are other fairly simple requests that have been going on for 5 years now.  But using Google you should be able to find other providers and check.  I doubt if any RC Champions or Official Reps would want to steer you away from RC, not in their best interest.
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Eric Caldwell

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This is a 5+ year request.
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Glenn Hay-Roe

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There have actually been sales reps from other providers that have responded on this or other threads, so searching the thread might give you at least one name!
Interested to know what you find, considering a change of providers ourselves for just this reason.
Best of luck!
-Glenn
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Jay Nichols

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That would be of interest to us also, since my boss has voiced her dislike for RC on numerous occasions.  To the point of telling me to find someone else.
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CHRISTINE SPEEDY

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It's fair to say, most of you are probably not familiar with texting rules. You're at risk of massive fines- $500 to $1500 PER TEXT
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CHRISTINE SPEEDY

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I understand the need for auto-RESPONDER  and the difference between that and auto dialer.  See the comments by Glenn at coin trading company- they're texting constantly.  Can a company separate auto-responder from all the other texting needs into two solutions? Would a company be able to prove compliance with TCPA rules? 

Here's some ideas for consideration: Which do you want and how important is it? Rank as critical, would  be nice, or don't really care

Phase 1.  Vote RC NOW to create an autoresponder with multiple custom message responses admins can activate on a global basis. The incoming and outgoing messages with time date stamp should be retained in the event needed to prove compliance.

Phase 2. RC to create an autoresponder with multiple custom message responses admins can activate on a per user basis. What if there is a global auto responder (it's after hours) and an individual (I'm on vacation). Which of the two messages prevails?

Phase 3.  If employees use texting for other purposes, a texting platform with both auto-responder and opt-in to texting is recommended so the company can communicate with customers the way customers prefer, maintain required records, keep valuable sales / marketing data otherwise lost with attrition, and have a trail of evidence if ever needed to prove compliance. Phase 3 for RC or maybe they partner with 3rd party provider.

Note: Mobile devices are consider to be ATDS – Automatic Telephone Dialing System or Auto-Dialer because they have the capacity to auto dial. So...

Yes, Ok to use autoresponder one time in response to inbound provided there is nothing that can be construed as marketing message within the response.

No, not OK to use for other messaging (as defined by FCC)
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CHRISTINE SPEEDY

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I understand the need for auto-RESPONDER  and the difference between that and auto dialer.  See the comments by Glenn at coin trading company- they're texting constantly.  Can a company separate auto-responder from all the other texting needs into two solutions? Would a company be able to prove compliance with TCPA rules? 

Here's some ideas for consideration: Which do you want and how important is it? Rank as critical, would  be nice, or don't really care

Phase 1.  Vote RC NOW to create an autoresponder with multiple custom message responses admins can activate on a global basis. The incoming and outgoing messages with time date stamp should be retained in the event needed to prove compliance.

Phase 2. RC to create an autoresponder with multiple custom message responses admins can activate on a per user basis. What if there is a global auto responder (it's after hours) and an individual (I'm on vacation). Which of the two messages prevails?

Phase 3.  If employees use texting for other purposes, a texting platform with both auto-responder and opt-in to texting is recommended so the company can communicate with customers the way customers prefer, maintain required records, keep valuable sales / marketing data otherwise lost with attrition, and have a trail of evidence if ever needed to prove compliance. Phase 3 for RC or maybe they partner with 3rd party provider.

Note: Mobile devices are consider to be ATDS – Automatic Telephone Dialing System or Auto-Dialer because they have the capacity to auto dial. So...

Yes, Ok to use autoresponder one time in response to inbound provided there is nothing that can be construed as marketing message within the response.

No, not OK to use for other messaging (as defined by FCC)
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J.B. Ferguson, Champion

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Christine,

The topic is, and always has been, AUTO-RESPONDER! No one has asked for an opt-in texting system. In fact I only found one topic regarding opt-in texting in all of these forums:
https://community.ringcentral.com/ringcentral/topics/is-there-a-way-to-let-my-customers-opt-in-out-o...

I think we should all stay on topic here and stop bringing up about marketing opt-in texting and violations of FCC/TCPA rules in THIS topic. I have no say in the matter but if you want to continue your line of comments, it might be more appropriate to bring them to the above mentioned topic (see the link above). The title of that topic is: Is there a way to let my customers opt in/out of SMS messaging from my employees? Just MY opinion.
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CHRISTINE SPEEDY

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This string is 2 years old. As someone who's interacted with developers for 20 years, I find the better you define work, the faster it gets approved which is what I attempted to do with the 3 phases pulling together everyone's comments and asking for renewed participation. Phase 3 is there for developer road map; knowing where you're going matters.

As a long term RingCentral customer- here's my input:
Phase 1: critical need
Phase 2: don't care
Phase 3: critical need
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Jay Nichols

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Can we get off the soap box now?  First of all, the auto responder request is VERY OLD.  And it is for AUTO RESPONDER ONLY.  Since they haven't done this, your Phases are irrelevant.  If Employers can't control their employees and their texting, they deserve to get fined.  So my vote is AUTO RESPONDER, YES, the rest of this stuff I DON'T CARE and I'm sure RingCentral doesn't care either.
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Josh Considine

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This reply was created from a merged topic originally titled Text auto-response needed.

The SMS/text feature needs an auto-response feature for our business. Not having this feature creates a liability for our organization and stress for our staff. We inquired about just shutting off text altogether and were told that doing so still wouldn't generate a response to the client/sender.  I can write much more about the needs and use-cases if needed. Thank you. Josh 
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Glenn Hay-Roe

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Josh, I encourage you to provide needs and use-cases, but can't promise that it'll result in this feature being implemented by Ring Central. 
I did so about a year ago, and am still waiting. 
The issue of SMS Auto-Response has been on the forums in one form or another for about two years, as far as I can tell.
In any case, it's probably worth the effort, as long as you're not expecting immediate results.
Best of luck!
-Glenn