Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!
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1,880 Points
Posted 3 years ago
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434 Points
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702 Points
I don't think I've heard "make it happen" and "RingCentral" used in the same sentence before. As far as "enough", how many do they need to make it enough? For several years, we've been clamoring for a company wide contacts list and there are a lot of people who want this, but we haven't reached "enough" to "make it happen". So if holding your breath is a method you use to get things done, please have a paramedic handy.
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434 Points
You're funny, Jay, thanks for the response, and I won't "hold my breath"... And I'm with you on the need for company-wide contacts, guess that's another one that I won't hold my breath on! Again, thanks for the reply.
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194 Points
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122 Points
I just set ring central up and have been very happy. I am hoping / requesting a way to make a custom rule for handling text messages. This way if it is after our normal business hours, the system will send them an auto reply that I can customize (Ex - You have reached us after hours, we will reply to your message asap during normal business hours) I havent been able to read through all the comments so sorry if there is already an answer but would appreciate advice or the feature request. Thank You.
Saadet, Employee
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67,790 Points
Hello Alan, currently our Product team has listed this feature as Under Consideration. I have not been given an ETA on it. However, once I receive any updates I will be sure to let everyone on this thread know!
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140 Points
Consideration? They should be working on this feature! Complete laziness
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516 Points
Please Ring Central, can we have an auto responder for SMS. please?
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658 Points
100% agreed! Thanks, Carl.
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400 Points
and please have the ability to send group mms. how hard can that be.
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154 Points
RingCentral,
An auto text responder is a key feature missing form your platform. People text into the main line and get no response, makes us look bad. Texting is a common way to reach out, would be so useful to have a quick auto-text reply to let them know message was received and what comes next.
Please fix this. This thread makes you look bad. After several years of clamoring for something, I would think you would have already acted.
An auto text responder is a key feature missing form your platform. People text into the main line and get no response, makes us look bad. Texting is a common way to reach out, would be so useful to have a quick auto-text reply to let them know message was received and what comes next.
Please fix this. This thread makes you look bad. After several years of clamoring for something, I would think you would have already acted.
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496 Points
RC seems to be ignoring this increasingly annoying issue.
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390 Points
exactly, if ringcentral does not act on this, someone post a competitor that does so that we may all move. folks its the 21st century.
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658 Points
Amen to that!
Thank you for a succinct and accurate summary of the issue, Nick.
Ring Central, are you listening?
Do you care about keeping customers?
If so, what are you doing to resolve this issue?
-Glenn from The Coin Trading Company
Thank you for a succinct and accurate summary of the issue, Nick.
Ring Central, are you listening?
Do you care about keeping customers?
If so, what are you doing to resolve this issue?
-Glenn from The Coin Trading Company
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2,820 Points
I hear crickets.....very OLD crickets
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400 Points
i don't think they care .... :(
Mike, Official Rep
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94,188 Points
We apologize for not providing any updates to this thread in a while. Unfortunately there is still no ETA for this feature. We realize it's very frustrating to see a request like this with lots of votes not get implemented. Even though our Product Team monitors these closely, they don't have time to respond to all requests, as there are over 1000 active "idea" discussions on the Community. Although this Community is the primary source of obtaining data on feature requests, our team receives feedback from a variety of channels. The prioritization process for narrowing down the dozens of requests received each month is quite complicated. Unfortunately there are other features that have a greater impact to our customer base, which sometimes take priority.
The best thing that everyone can do here is leave a good use case scenario highlighting how this feature would benefit or positively impact your business, employees, etc.
Mike
The best thing that everyone can do here is leave a good use case scenario highlighting how this feature would benefit or positively impact your business, employees, etc.
Mike
Cecile Glassy, Champion
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21,860 Points
Thanks Mike - this is great advice to Users - Folks, give your Use Case and describe how it will improve your use of the system!
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154 Points
I have tried to be direct and give good feedback as this is the best way to get attention. I am a small user who investigated this feature and was surprised to see it missing. The amount of other threads and responses asking for this is quite high, so why not try to stoke this one back up?
Customers contacting businesses are increasingly using texting to communicate and a good response is now expected. For me, its hard to respond to texts to our main line, I have been tempted to just turn it off, but that isn't much of a solution either.
Customers contacting businesses are increasingly using texting to communicate and a good response is now expected. For me, its hard to respond to texts to our main line, I have been tempted to just turn it off, but that isn't much of a solution either.
Brandon, Champion
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24,750 Points
I'd like to point out/remind people that there is a workaround for this that applies for many of the use cases as I understand them.
First, to be clear, I absolutely agree RingCentral should address this, but in the mean time-
Text messages sent to your main number will go to the operator account. Navigate to auto-receptionist in the admin portal to see what extension this is if you are not sure.
Then you can use a desktop or mobile app to login to that account to receive and send text messages to and from your main number. In addition, you can have any inbound text messages copied to an email address (individual or group) to make sure they are seen by whomever needs to see them.
In addition, it may be possible to use a Zapier integration with minimal effort to create a fully automated response. I played around with this many months ago and was able to make it work, but I do think a RingCentral update to their API broke it recently. I will have to look into it again when time permits.
So, I just want to make sure that for some people who this is really important for at least know they have an option to see and respond to text messages sent to their main number and they don't just go into a "black hole"
First, to be clear, I absolutely agree RingCentral should address this, but in the mean time-
Text messages sent to your main number will go to the operator account. Navigate to auto-receptionist in the admin portal to see what extension this is if you are not sure.
Then you can use a desktop or mobile app to login to that account to receive and send text messages to and from your main number. In addition, you can have any inbound text messages copied to an email address (individual or group) to make sure they are seen by whomever needs to see them.
In addition, it may be possible to use a Zapier integration with minimal effort to create a fully automated response. I played around with this many months ago and was able to make it work, but I do think a RingCentral update to their API broke it recently. I will have to look into it again when time permits.
So, I just want to make sure that for some people who this is really important for at least know they have an option to see and respond to text messages sent to their main number and they don't just go into a "black hole"
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516 Points
it should have been self evident to RC management that the moment they allowed SMS's to come through that an autoresponder would be needed. I do not want my business to have one more way to communicate that does not create a discernible trail like email. I do not do business with any organization that feels the need to text me, and I am sure that most RC users feel the same.
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658 Points
Zapier does not work, as far as I can tell. I've tried and was not able to get it to work, with their assistance.
People keep pointing to Zapier, but has anyone been able to implement a successful response with them?
And why should we have to pay them for a feature that should be in Ring Central??
-Glenn
People keep pointing to Zapier, but has anyone been able to implement a successful response with them?
And why should we have to pay them for a feature that should be in Ring Central??
-Glenn
kevin royalty, Champion
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798 Points
the Zaiper didn't work for us at all, so not a valid solution. if RC changes an API and breaks Zapier, we can't honestly sell that as a solution to our customer. when it breaks, we take the blame because we sold it. if RC owned Zapier and would release a fix at the same time they change an API then it wouldn't be an issue, plus 1 place to call to get a fix/support.
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516 Points
Zaiper is not a valid solution. Why should I have to take time to figure this one out and then pay for a service to solve a problem that RC should have taken care of.
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902 Points
Yeah, the whole ZAPIER thing is a hack at best.
Cecile Glassy, Champion
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21,860 Points
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
2018-02-28 Our Community Moderators Mike and Saadet do their best to combine message-threads very often when the topic is the same.
I'd like to suggest while TXT and SMS messaging are popular among many users, they are not usually considered core communication methods by larger (Enterprise) organizations.
This could have something to do with development priorities on the engineering side. VOIP, Meetings, Conferencing and Glip integration of functionalities seem to be the higher priorities at RingCentral.
The company is growing at breakneck speed and their engineering teams work at full-tilt. As smaller companies join RingCentral's customer base sometimes it is sometimes difficult to see how they fit into the larger scope of business at RingCentral.
This is where communicating directly and often with your Customer Success Manager can help to advocate for your needs through additional channels than this IDEA channel in the RingCentral Community. It really does work and it does help. Please give these ideas some thought as an alternative way to get your message across.
2018-02-28 Our Community Moderators Mike and Saadet do their best to combine message-threads very often when the topic is the same.
I'd like to suggest while TXT and SMS messaging are popular among many users, they are not usually considered core communication methods by larger (Enterprise) organizations.
This could have something to do with development priorities on the engineering side. VOIP, Meetings, Conferencing and Glip integration of functionalities seem to be the higher priorities at RingCentral.
The company is growing at breakneck speed and their engineering teams work at full-tilt. As smaller companies join RingCentral's customer base sometimes it is sometimes difficult to see how they fit into the larger scope of business at RingCentral.
This is where communicating directly and often with your Customer Success Manager can help to advocate for your needs through additional channels than this IDEA channel in the RingCentral Community. It really does work and it does help. Please give these ideas some thought as an alternative way to get your message across.
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516 Points
Right, TXT and SMS are not core communication methods. So why was RC pushing this concept without a viable way to opt out?
Cecile Glassy, Champion
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21,860 Points
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
2018-07-20 You can have your customer service manager block all TXT messaging if you do not have access to ROLES in your account tier level.
Do this by opening a case and they can shut it off. It may take a day or two to get the feature disabled depending on their incoming support workload.
If you do have access to ROLES in your account level you can create a Custom ROLE, nae it something such as "staff" or whatever alternative name you choose and disable text messaging by unchecking the box of permissions for that item.
Then create a template to move all users to that ROLE from Standard International (which is the default role when you setup USA-based users)
2018-07-20 You can have your customer service manager block all TXT messaging if you do not have access to ROLES in your account tier level.
Do this by opening a case and they can shut it off. It may take a day or two to get the feature disabled depending on their incoming support workload.
If you do have access to ROLES in your account level you can create a Custom ROLE, nae it something such as "staff" or whatever alternative name you choose and disable text messaging by unchecking the box of permissions for that item.
Then create a template to move all users to that ROLE from Standard International (which is the default role when you setup USA-based users)
kevin royalty, Champion
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798 Points
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658 Points
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658 Points
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82 Points
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2,840 Points
-
82 Points
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150 Points
-
192 Points
This reply was created from a merged topic originally titled Please add Missed Call SMS Auto Reply.
I recently called a business with odd hours and got their answering machine... I did what most people do and hung up. I immediately received a text from them stating who they were and stated their business hours, informed me of assistance through text and e-mail for scheduling and reinforced that they were happy to have my business. This prevented me from calling their competition and I was able to send my schedule request through e-mail... I also called back when they were open. The business said it was a mobile app on their cell phone that sent the message.
Ring Central should add this feature to help recover missed clients when you can't get to the phone or are not open... Especially when they don't leave a message.
Basically I want a customized text to immediately be sent to a caller when I miss their call.
I recently called a business with odd hours and got their answering machine... I did what most people do and hung up. I immediately received a text from them stating who they were and stated their business hours, informed me of assistance through text and e-mail for scheduling and reinforced that they were happy to have my business. This prevented me from calling their competition and I was able to send my schedule request through e-mail... I also called back when they were open. The business said it was a mobile app on their cell phone that sent the message.
Ring Central should add this feature to help recover missed clients when you can't get to the phone or are not open... Especially when they don't leave a message.
Basically I want a customized text to immediately be sent to a caller when I miss their call.
We would like the same thing! I was hoping to find it was possible until I read through this thread...
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112 Points
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174 Points
VB, Employee
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162 Points
This use-case can be achieved by building an app using our Developer Platform APIs as well. This is how you could do it.
You need to use 2 APIs
1. SMS API
2. Subscription API
Steps:
1. You could write a logic to listen to the list of calls/caller IDs for incoming calls you want to, using subscription API
2. When the calls are rejected or sent to voicemails or missed , subscription kicks SMS API endpoint to respond back to the caller with the automatic reply.
Well, more things you can do -
1. You can customize the lists of callers into different lists
2. Customize the messages for each list
3. Customize messages based on time of the incoming call
This could be a great project for any companies or freelancers out there to build this app using our APIs. You get to host your app in the Developer Platform app gallery as well.
Anyone wants to build this app can reach me out and I can guide you through it. I might sometime soon write an SMS autoresponder demo app.
You need to use 2 APIs
1. SMS API
2. Subscription API
Steps:
1. You could write a logic to listen to the list of calls/caller IDs for incoming calls you want to, using subscription API
2. When the calls are rejected or sent to voicemails or missed , subscription kicks SMS API endpoint to respond back to the caller with the automatic reply.
Well, more things you can do -
1. You can customize the lists of callers into different lists
2. Customize the messages for each list
3. Customize messages based on time of the incoming call
This could be a great project for any companies or freelancers out there to build this app using our APIs. You get to host your app in the Developer Platform app gallery as well.
Anyone wants to build this app can reach me out and I can guide you through it. I might sometime soon write an SMS autoresponder demo app.
(Edited)
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90 Points
I am definitely interested in this. I would like to find out more
-Andrew
Call/Text
503-395-8365
-Andrew
Call/Text
503-395-8365
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434 Points
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122 Points
-
198 Points
-
162 Points
This reply was created from a merged topic originally titled Auto response to a text not available.
Auto response to a text not available whereas other provider has it. Example, auto reply to a text that is received outside business hours or a vacation response. This is currently missing. Group texting also missing whereas other providers give this service.
Auto response to a text not available whereas other provider has it. Example, auto reply to a text that is received outside business hours or a vacation response. This is currently missing. Group texting also missing whereas other providers give this service.
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400 Points
what providers provide this service so that we all can move to that provider since Ring Central has no intentions on adding this service. People have been asking for this for over 2 years.
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2,710 Points
2 years is not very long in RingCentral time. There are other fairly simple requests that have been going on for 5 years now. But using Google you should be able to find other providers and check. I doubt if any RC Champions or Official Reps would want to steer you away from RC, not in their best interest.
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902 Points
This is a 5+ year request.
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658 Points
There have actually been sales reps from other providers that have responded on this or other threads, so searching the thread might give you at least one name!
Interested to know what you find, considering a change of providers ourselves for just this reason.
Best of luck!
-Glenn
Interested to know what you find, considering a change of providers ourselves for just this reason.
Best of luck!
-Glenn
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2,710 Points
That would be of interest to us also, since my boss has voiced her dislike for RC on numerous occasions. To the point of telling me to find someone else.
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112 Points
It's fair to say, most of you are probably not familiar with texting rules. You're at risk of massive fines- $500 to $1500 PER TEXT
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162 Points
My customers appreciates texts. You would not send promotions or sales information by text. Also auto responder meaning you are responding to a text that you have not initiated. Also mass email to customers by copying phone numbers from excel to inform business is closed today due to inclement weather is much appreciated that driving to the business or calling the business to find out we are closed or not. Do not sent promotions or sales items by text.
J.B. Ferguson, Champion
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37,222 Points
I have to agree with Mathnasium Staff. An auto-RESPONDER is just that...a RESPONDER. You are not initiating the text conversation but simply RESPONDING to a text from the initiating party. As such, there are no "texting rules" that anyone RESPONDING to a text would be in violation of.
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112 Points
More about texting rules:
My solution meets TCPA rules and all the requests in this thread, records two way texting in central database, does not use personal device phone numbers, supports image and video, and enables you to get securely paid from a text.
Ring Central or RC partner developers may contact me for API 954-942-0483. cspeedy AT cenposreseller.com. It can also be used standalone without integration - end users needing a solution may also contact me.
Christine Speedy
CenPOS Global Sales
- Prior Express Written Consent. Prior to October 16, 2013, you could text based on having an established business relationship with a customer. This is no longer the case. The TCPA rule no longer allows the “established business relationship” clause to circumvent written authorization. This means businesses must attain “prior express written consent” before telemarketing, advertising or texting from an auto-dialer (ATDS), prerecorded device or software solution. Cell phones are considered auto-dialers. Written consent must be clear and conspicuous and must specify that consent is a condition of purchasing any goods or services. Written consent can be attained with a written signature, through email, by checking a box on a website form, or by a voice recording. You may not, however, send an ATDS text message requesting a person to opt-in.
- Text automation without consent will quickly get you into trouble. Good background here http://www.instituteforlegalreform.com/uploads/sites/1/Final_TCPA_White_Paper-1.pdf
stories here http://www.autonews.com/article/20111219/RETAIL07/312199993/lithia-faces-$2.5-million-tab-for-textin...https://www.smarsh.com/blog/regulatory-updates-finra-fines-suspensions-unauthorized-text-communicati...
My solution meets TCPA rules and all the requests in this thread, records two way texting in central database, does not use personal device phone numbers, supports image and video, and enables you to get securely paid from a text.
Ring Central or RC partner developers may contact me for API 954-942-0483. cspeedy AT cenposreseller.com. It can also be used standalone without integration - end users needing a solution may also contact me.
Christine Speedy
CenPOS Global Sales
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112 Points
An auto-RESPONDER to text that someone else initiated could be a violation unless you have prior written consent.
Some say non-
commercial text messages from a business to an individual specific to an agreed upon
relationship (for example a customer in the auto service drive) where a mobile number is provided
do not require written consent. Although minimal, there is some risk in cases where a text
message does not only concern services that were already purchased. For example, when a
customer brings a car in to get windshield wipers replaced, but then gets a text the customer needs new tires for $200. Some plaintiffs’ attorneys could argue that these are sales or marketing messages.
Do you want texting limited to automated responder like "I'll call you back later"? How will you enforce no other types of texts can be sent?
Cecile Glassy, Champion
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21,522 Points
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
2018-07-20 I would get some technical facts straight before calling an alarm about getting fined for using auto-responders. Auto-Responders work differently - they do not randomly SEND --- they work in REPLY mode.
The RingCentral Community Forum is not a place to give unsolicited legal advice, let us return to the technical discussion about the original question / suggestion:::
Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!
I am not concerned about our communications being in violation of any rules of TXT Messaging consent or whatever in California, we have some of the strictest telecommunications rules outside of the EU anywhere.
We routinely use AutoResponse tools in our organization for many reasons - in response to incoming calls, SMS messages, emails etc. and do it fully within legal constraints.
2018-07-20 I would get some technical facts straight before calling an alarm about getting fined for using auto-responders. Auto-Responders work differently - they do not randomly SEND --- they work in REPLY mode.
The RingCentral Community Forum is not a place to give unsolicited legal advice, let us return to the technical discussion about the original question / suggestion:::
Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!
I am not concerned about our communications being in violation of any rules of TXT Messaging consent or whatever in California, we have some of the strictest telecommunications rules outside of the EU anywhere.
We routinely use AutoResponse tools in our organization for many reasons - in response to incoming calls, SMS messages, emails etc. and do it fully within legal constraints.
(Edited)
J.B. Ferguson, Champion
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37,222 Points
I agree with Cecile and that’s EXACTLY what I stated in my previous post. Most businesses want an auto-RESPONDER (again, note the word “responder”, not.”auto-dialer” per your explanation) which would be pre-programmed to respond like, “Your text is important to us. We will get back to you as soon as possible.” This will let the client know that their message has been received much like an auto-message email when you submit a support ticket or a web form.
You are confusing what is being requested. We are NOT talking about an advertising auto text dialer! We are talking anout an auto-RESPONDER to a text initiated by someone else. Every attorney I have ever spoken to about text auto-responding and email auto-responding has stated that responding generically as I mentioned in the previous paragraph DOES NOT violate ANY laws or regulations.
You are confusing what is being requested. We are NOT talking about an advertising auto text dialer! We are talking anout an auto-RESPONDER to a text initiated by someone else. Every attorney I have ever spoken to about text auto-responding and email auto-responding has stated that responding generically as I mentioned in the previous paragraph DOES NOT violate ANY laws or regulations.
(Edited)
Cecile Glassy, Champion
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21,522 Points
Why isn't there a Like Like Like button!?! Mike F. please get right on that! ;)
(Edited)
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2,820 Points
How about a DON'T Like button? Not a fan of unsolicited texts OR legal advice.
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516 Points
It is obvious after several years of requesting an SMS auto responder that RC is not listening. Why can they not create an Auto Responder? I feel really ignored by this company. Could an RC moderator give a slightly detailed reason why this is not happening? Please, not another "it is under consideration" and please not some well meaning user suggesting zapier or some other workaround. Please RC moderators and management, please give us the feature or tell us why this is not possible.
Mike, Official Rep
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93,998 Points
Carl, I can assure you that our Product Team is listening. This really boils down to a huge number of requests and a process of elimination. Please see this thread for the best explanation: How many votes does it take to get a feature request implemented?
Cecile Glassy, Champion
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21,522 Points
Thanks Mike!
-
112 Points
I understand the need for auto-RESPONDER and the difference between
that and auto dialer. See the comments by Glenn at coin trading company- they're
texting constantly. Can a company separate auto-responder from all the other texting needs into two solutions? Would a company be able to prove compliance with TCPA rules?
Here's some ideas for consideration: Which do you want and how important is it? Rank as critical, would be nice, or don't really care
Phase 1. Vote RC NOW to create an autoresponder with multiple custom message responses admins can activate on a global basis. The incoming and outgoing messages with time date stamp should be retained in the event needed to prove compliance.
Phase 2. RC to create an autoresponder with multiple custom message responses admins can activate on a per user basis. What if there is a global auto responder (it's after hours) and an individual (I'm on vacation). Which of the two messages prevails?
Phase 3. If employees use texting for other purposes, a texting platform with both auto-responder and opt-in to texting is recommended so the company can communicate with customers the way customers prefer, maintain required records, keep valuable sales / marketing data otherwise lost with attrition, and have a trail of evidence if ever needed to prove compliance. Phase 3 for RC or maybe they partner with 3rd party provider.
Note: Mobile devices are consider to be ATDS – Automatic Telephone Dialing System or Auto-Dialer because they have the capacity to auto dial. So...
Yes, Ok to use autoresponder one time in response to inbound provided there is nothing that can be construed as marketing message within the response.
No, not OK to use for other messaging (as defined by FCC)
Here's some ideas for consideration: Which do you want and how important is it? Rank as critical, would be nice, or don't really care
Phase 1. Vote RC NOW to create an autoresponder with multiple custom message responses admins can activate on a global basis. The incoming and outgoing messages with time date stamp should be retained in the event needed to prove compliance.
Phase 2. RC to create an autoresponder with multiple custom message responses admins can activate on a per user basis. What if there is a global auto responder (it's after hours) and an individual (I'm on vacation). Which of the two messages prevails?
Phase 3. If employees use texting for other purposes, a texting platform with both auto-responder and opt-in to texting is recommended so the company can communicate with customers the way customers prefer, maintain required records, keep valuable sales / marketing data otherwise lost with attrition, and have a trail of evidence if ever needed to prove compliance. Phase 3 for RC or maybe they partner with 3rd party provider.
Note: Mobile devices are consider to be ATDS – Automatic Telephone Dialing System or Auto-Dialer because they have the capacity to auto dial. So...
Yes, Ok to use autoresponder one time in response to inbound provided there is nothing that can be construed as marketing message within the response.
No, not OK to use for other messaging (as defined by FCC)
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112 Points
I understand the need for auto-RESPONDER and the difference between
that and auto dialer. See the comments by Glenn at coin trading company- they're
texting constantly. Can a company separate auto-responder from all the other texting needs into two solutions? Would a company be able to prove compliance with TCPA rules?
Here's some ideas for consideration: Which do you want and how important is it? Rank as critical, would be nice, or don't really care
Phase 1. Vote RC NOW to create an autoresponder with multiple custom message responses admins can activate on a global basis. The incoming and outgoing messages with time date stamp should be retained in the event needed to prove compliance.
Phase 2. RC to create an autoresponder with multiple custom message responses admins can activate on a per user basis. What if there is a global auto responder (it's after hours) and an individual (I'm on vacation). Which of the two messages prevails?
Phase 3. If employees use texting for other purposes, a texting platform with both auto-responder and opt-in to texting is recommended so the company can communicate with customers the way customers prefer, maintain required records, keep valuable sales / marketing data otherwise lost with attrition, and have a trail of evidence if ever needed to prove compliance. Phase 3 for RC or maybe they partner with 3rd party provider.
Note: Mobile devices are consider to be ATDS – Automatic Telephone Dialing System or Auto-Dialer because they have the capacity to auto dial. So...
Yes, Ok to use autoresponder one time in response to inbound provided there is nothing that can be construed as marketing message within the response.
No, not OK to use for other messaging (as defined by FCC)
Here's some ideas for consideration: Which do you want and how important is it? Rank as critical, would be nice, or don't really care
Phase 1. Vote RC NOW to create an autoresponder with multiple custom message responses admins can activate on a global basis. The incoming and outgoing messages with time date stamp should be retained in the event needed to prove compliance.
Phase 2. RC to create an autoresponder with multiple custom message responses admins can activate on a per user basis. What if there is a global auto responder (it's after hours) and an individual (I'm on vacation). Which of the two messages prevails?
Phase 3. If employees use texting for other purposes, a texting platform with both auto-responder and opt-in to texting is recommended so the company can communicate with customers the way customers prefer, maintain required records, keep valuable sales / marketing data otherwise lost with attrition, and have a trail of evidence if ever needed to prove compliance. Phase 3 for RC or maybe they partner with 3rd party provider.
Note: Mobile devices are consider to be ATDS – Automatic Telephone Dialing System or Auto-Dialer because they have the capacity to auto dial. So...
Yes, Ok to use autoresponder one time in response to inbound provided there is nothing that can be construed as marketing message within the response.
No, not OK to use for other messaging (as defined by FCC)
J.B. Ferguson, Champion
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37,222 Points
Christine,
The topic is, and always has been, AUTO-RESPONDER! No one has asked for an opt-in texting system. In fact I only found one topic regarding opt-in texting in all of these forums:
https://community.ringcentral.com/ringcentral/topics/is-there-a-way-to-let-my-customers-opt-in-out-o...
I think we should all stay on topic here and stop bringing up about marketing opt-in texting and violations of FCC/TCPA rules in THIS topic. I have no say in the matter but if you want to continue your line of comments, it might be more appropriate to bring them to the above mentioned topic (see the link above). The title of that topic is: Is there a way to let my customers opt in/out of SMS messaging from my employees? Just MY opinion.
The topic is, and always has been, AUTO-RESPONDER! No one has asked for an opt-in texting system. In fact I only found one topic regarding opt-in texting in all of these forums:
https://community.ringcentral.com/ringcentral/topics/is-there-a-way-to-let-my-customers-opt-in-out-o...
I think we should all stay on topic here and stop bringing up about marketing opt-in texting and violations of FCC/TCPA rules in THIS topic. I have no say in the matter but if you want to continue your line of comments, it might be more appropriate to bring them to the above mentioned topic (see the link above). The title of that topic is: Is there a way to let my customers opt in/out of SMS messaging from my employees? Just MY opinion.
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112 Points
This string is 2 years old. As someone who's interacted with developers for 20 years, I find the better you define work, the faster it gets approved which is what I attempted to do with the 3 phases pulling together everyone's comments and asking for renewed participation. Phase 3 is there for developer road map; knowing where you're going matters.
As a long term RingCentral customer- here's my input:
Phase 1: critical need
Phase 2: don't care
Phase 3: critical need
As a long term RingCentral customer- here's my input:
Phase 1: critical need
Phase 2: don't care
Phase 3: critical need
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2,820 Points
Can we get off the soap box now? First of all, the auto responder request is VERY OLD. And it is for AUTO RESPONDER ONLY. Since they haven't done this, your Phases are irrelevant. If Employers can't control their employees and their texting, they deserve to get fined. So my vote is AUTO RESPONDER, YES, the rest of this stuff I DON'T CARE and I'm sure RingCentral doesn't care either.
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202 Points
This reply was created from a merged topic originally titled Text auto-response needed.
The SMS/text feature needs an auto-response feature for our business. Not having this feature creates a liability for our organization and stress for our staff. We inquired about just shutting off text altogether and were told that doing so still wouldn't generate a response to the client/sender. I can write much more about the needs and use-cases if needed. Thank you. Josh
The SMS/text feature needs an auto-response feature for our business. Not having this feature creates a liability for our organization and stress for our staff. We inquired about just shutting off text altogether and were told that doing so still wouldn't generate a response to the client/sender. I can write much more about the needs and use-cases if needed. Thank you. Josh
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658 Points
Josh, I encourage you to provide needs and use-cases, but can't promise that it'll result in this feature being implemented by Ring Central.
I did so about a year ago, and am still waiting.
The issue of SMS Auto-Response has been on the forums in one form or another for about two years, as far as I can tell.
In any case, it's probably worth the effort, as long as you're not expecting immediate results.
Best of luck!
-Glenn
I did so about a year ago, and am still waiting.
The issue of SMS Auto-Response has been on the forums in one form or another for about two years, as far as I can tell.
In any case, it's probably worth the effort, as long as you're not expecting immediate results.
Best of luck!
-Glenn
Carl Saytor