Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!
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1,990 Points
Posted 3 years ago
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202 Points
Mobile Tech Computers, Champion
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214 Points
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82 Points
This reply was created from a merged topic originally titled SMS Auto Reply.
Account type: US
A brief description of the business: Law office
A high level description of the product or feature being requested: A feature when a customer sends a text message to our main number the system will generate an auto reply
A typical use case scenario explaining how your business would use the feature: when customer tested to text our main hotline number
Benefit of such feature: no more misroute or wrong mode of communication
Include any related case number if applicable:
Number of Users and/or Digital Lines: 10
Account type: US
A brief description of the business: Law office
A high level description of the product or feature being requested: A feature when a customer sends a text message to our main number the system will generate an auto reply
A typical use case scenario explaining how your business would use the feature: when customer tested to text our main hotline number
Benefit of such feature: no more misroute or wrong mode of communication
Include any related case number if applicable:
Number of Users and/or Digital Lines: 10
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2,690 Points
Welcome to the party. This has been going on for 3 years or more. Still nothing from RingCentral. But it doesn't hurt to keep asking...... Excuse me Sir, can we have Auto Responder? NO! Pathetic customer support.
Timothy Garner, Champion
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566 Points
Don't feel bad. I ran into them at ITNation a few years back and simply asked about an integration with ConnectWise. The response I got was sad and hilarious. They acted like they were too good to write the integration. Looked down their nose and stated it will exist when ConnectWise pr someone else rights it. Like they were too big and how dare I even ask them to integrate. Then bragged he could write the integration in a few hours but why would he.
I walked away from that interaction laughing with the thought maybe that was just that one guys' personality but apparently not.
I walked away from that interaction laughing with the thought maybe that was just that one guys' personality but apparently not.
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2,690 Points
I can see that happening...... Some of the responses as to WHY they can't do something are pretty funny. Like, writing the code isn't easy. Well, it's been quite a while since I've done any programming, but it seems to me that it shouldn't be too hard to incorporate some of these requests into the current software. But why would they? When our contract comes up, we probably won't renew... why would we?
David Lee, Official Rep
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290 Points
Hi Timothy, I understand it's frustrating when a vendor is not able to fulfill an integration request like this; I have been in the same shoe when dealing with our own vendors.
Our policy around integrations is that we will build and support integrations based on customer demand volume. This is why you see the likes of Google, Microsoft, Salesforce, Zendesk, Box, Okta, etc, with "published by RingCentral" in our App Gallery. We have received a handful of ConnectWise requests over the years, but those customer asks simply have not been at the same level as requests for the 2 dozen+ Office integrations we build and support today. And while it is true we have SDKs and embeddable widgets that makes writing individual integrations relatively straight forward for developers, maintaining and supporting each integration do add overheads that requires us to draw a line.
We do understand those integrations are no less important to customers who asks for them, which is why we rely on our partners to fulfill those asks. I have reached out to ConnectWise to see if they have an interest in doing the work, but so far they're taking a similar position as us. In the meantime, we do have 3 partners (Tenfold, Zapier, and PieSync) that operate ConnectWise integrations into RingCentral you should take a look at.
Our policy around integrations is that we will build and support integrations based on customer demand volume. This is why you see the likes of Google, Microsoft, Salesforce, Zendesk, Box, Okta, etc, with "published by RingCentral" in our App Gallery. We have received a handful of ConnectWise requests over the years, but those customer asks simply have not been at the same level as requests for the 2 dozen+ Office integrations we build and support today. And while it is true we have SDKs and embeddable widgets that makes writing individual integrations relatively straight forward for developers, maintaining and supporting each integration do add overheads that requires us to draw a line.
We do understand those integrations are no less important to customers who asks for them, which is why we rely on our partners to fulfill those asks. I have reached out to ConnectWise to see if they have an interest in doing the work, but so far they're taking a similar position as us. In the meantime, we do have 3 partners (Tenfold, Zapier, and PieSync) that operate ConnectWise integrations into RingCentral you should take a look at.
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516 Points
Wow, this request has been going on for years. I am getting ready to jump ship to a new provider, I just can not take it anymore that RingCentral will not give us an autoresponder for SMS. Why are they not listening? Do they care? Is this hubris or just negligence. I do not understand. Mr. Shmunis can you help us?
Saadet, Employee
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67,790 Points
Hey Carl & Everyone,
I completely understand how frustrating it is to see a Feature Request be on the docket for years. I've recently asked for an update on this request since it was switched to Under Consideration - hopefully I receive more information about it!
Collaboration and communication is very important and, unfortunately, it has been lacking internally. But with some great people on my team and the Product Team, we’re really making strides towards showing how important the feedback we receive on the Community is and how it can immensely benefit all of our customers. Without all of you, RingCentral would not be where it’s at right now. So we can’t thank you enough! We truly hope to get the top most voted feature requests on the Community onto the roadmap it’s at the top of this team’s priority list (among other really exciting things). I know you all have been waiting years for some things...we ask that you all bear with us just a little longer as we get this ironed out internally and prove to you all that we are listening and care.
I completely understand how frustrating it is to see a Feature Request be on the docket for years. I've recently asked for an update on this request since it was switched to Under Consideration - hopefully I receive more information about it!
Collaboration and communication is very important and, unfortunately, it has been lacking internally. But with some great people on my team and the Product Team, we’re really making strides towards showing how important the feedback we receive on the Community is and how it can immensely benefit all of our customers. Without all of you, RingCentral would not be where it’s at right now. So we can’t thank you enough! We truly hope to get the top most voted feature requests on the Community onto the roadmap it’s at the top of this team’s priority list (among other really exciting things). I know you all have been waiting years for some things...we ask that you all bear with us just a little longer as we get this ironed out internally and prove to you all that we are listening and care.
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516 Points
Thank you Saadet from your kind response. I think this is a sincere reply. To put it simply some folks like me want nothing to do with SMS. Text messages are not a powerful enough way to work with my clients and we do not want or need another communication channel. But we can not stop our clients from texting us and we do not want to look like we are ignoring them. Other folks want and need SMS, but need a way to let their clients know they have received the message after hours or when they are occupied and they will get back to them. The common thread is that we all need an autoresponder for SMS messages.
Please, would you kindly forward this request to someone higher up who is empowered to make this happen.
Please, would you kindly forward this request to someone higher up who is empowered to make this happen.
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2,840 Points
Thanks Saadet, unfortunately unless someone high up in the pay grade at RingCentral realizes these "requests" by their customers are more important than "other really exciting things", "all of you" will become "some of them" as the rest of us will be somewhere else that already provides what has been asked for for years. Not just SMS, but everything else on the customer's want list. We don't use SMS in our business, there are other ways for our patients to contact us. And since nobody monitors it closely, we'd rather just shut it off completely.
I've been hearing words similarly to "prove to you all that we are listening and care." Words without action become routine buzzwords that we all say "yeah, yeah" and go on our way.
How about something like this (which was implemented at a medical program we used 8 years ago...._) Updates on the top 10 items to be implemented in the next release. If the items that have been requested during the last 3 years aren't on the list, you just might see a mass exodus. If they are on the list, we will be apprised of the progress periodically. I think that would do more to retain customers than every once in a while telling us that "we're working on it".
I've been hearing words similarly to "prove to you all that we are listening and care." Words without action become routine buzzwords that we all say "yeah, yeah" and go on our way.
How about something like this (which was implemented at a medical program we used 8 years ago...._) Updates on the top 10 items to be implemented in the next release. If the items that have been requested during the last 3 years aren't on the list, you just might see a mass exodus. If they are on the list, we will be apprised of the progress periodically. I think that would do more to retain customers than every once in a while telling us that "we're working on it".
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658 Points
So true, Jay, so true!
I had this response penned to Saadet, and have been dragging my heels on posting it, but am going to do so now.
Saadet, I agree with Carl, and believe that your comment is sincere and that your intentions are good.
I mean no disrespect in saying this, but I'm afraid that for some of us, it's just too little, too late.
For our company, SMS is critically important, and I believe that we may have just found another provider that is:
(1) less expensive than Ring Central
(2) supportive of SMS auto-response (and many other SMS features)
(3) very competitive in terms of voice features and
(4) seems to be superior to Ring Central in terms of CMS integration.
We'll know for sure within the next week or so, but it may be time for The Coin Trading Company to vote with our pocketbook, and migrate our services to a new provider.
And the sad part is that if Ring Central had just listened to us before now, and implemented a relatively simple feature, it would not have come to this.
Best regards,
-Glenn Hay-Roe
503-354-1039
I had this response penned to Saadet, and have been dragging my heels on posting it, but am going to do so now.
Saadet, I agree with Carl, and believe that your comment is sincere and that your intentions are good.
I mean no disrespect in saying this, but I'm afraid that for some of us, it's just too little, too late.
For our company, SMS is critically important, and I believe that we may have just found another provider that is:
(1) less expensive than Ring Central
(2) supportive of SMS auto-response (and many other SMS features)
(3) very competitive in terms of voice features and
(4) seems to be superior to Ring Central in terms of CMS integration.
We'll know for sure within the next week or so, but it may be time for The Coin Trading Company to vote with our pocketbook, and migrate our services to a new provider.
And the sad part is that if Ring Central had just listened to us before now, and implemented a relatively simple feature, it would not have come to this.
Best regards,
-Glenn Hay-Roe
503-354-1039
(Edited)
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516 Points
Hi Glenn, will you post the name of the provider you are considering switching too? Really appreciated.
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658 Points
Carl (or anyone) that's why I posted my number, feel free to call or (dare I say) text me.... Thanks.
(Edited)
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202 Points
Does anyone know of a third part plug-in that supports auto response SMS?
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658 Points
I received the recommendation of Zapier, and tried and tried, communicating with them as well as Ring Central, and was not able to make it work.
The add-in could not parse out the incoming DNIS digits (phone number) and could only send a message out to one number in response to the incoming SMS message.
Obviously, that was of no value to me.
If anyone has been able to make Zapier work in the year since I tried, I haven't heard of it.
I could've engaged programmers, but was not willing to go that far.
People keep recommending them, but I have not heard a true success story, as far as I know.
If you want to learn more, or hear the latest update I have, call or text me at 503-354-1039.
-Glenn
The add-in could not parse out the incoming DNIS digits (phone number) and could only send a message out to one number in response to the incoming SMS message.
Obviously, that was of no value to me.
If anyone has been able to make Zapier work in the year since I tried, I haven't heard of it.
I could've engaged programmers, but was not willing to go that far.
People keep recommending them, but I have not heard a true success story, as far as I know.
If you want to learn more, or hear the latest update I have, call or text me at 503-354-1039.
-Glenn
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132 Points
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132 Points
Can someone list the names of similar services to RingCentral that does offer this functionality?
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2,820 Points
good luck, as you can see, this has been swirling in the porcelain bowl for quite some time now.
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434 Points
Yep, we got tired of not getting a response, and we have ported our main number and our service to Simplii. (www.simplii.net)
They're super-responsive, I can actually talk to them on the phone, and so far I get very fast results!
Service is better in every way, and the price is about half of Ring Central. Time will tell, but so far, we couldn't be happier!
As I'm going to write to my Ring Central Account Manager and the "RingCentral Executive Response Team" member that also wrote us.... (like a whole lot of good that "escalation point" did us!)
After over a year of seeing Ring Central ignore our request, as well as seeing evidence of many other customers asking for the same feature (and other features) for years before that, we've decided that enough is enough.
We've found another provider that:
-Supports text message auto-responses (which was the missing piece for us),
-Offers a software client that operates as an extension to Google Chrome (great workflow efficiency for us as compared to running the client in a separate window as Ring Central does)
-Offers great CRM integration (something we really needed)
And....
-Is about half the price of Ring Central!
So, it's goodbye to Ring Central... our port request has been submitted!
Wishing everyone here on the forums all the best, and hoping that you find the right solution for your communication needs!
-Glenn Hay-Roe
The Coin Trading Company, LLC
503-354-1039
They're super-responsive, I can actually talk to them on the phone, and so far I get very fast results!
Service is better in every way, and the price is about half of Ring Central. Time will tell, but so far, we couldn't be happier!
As I'm going to write to my Ring Central Account Manager and the "RingCentral Executive Response Team" member that also wrote us.... (like a whole lot of good that "escalation point" did us!)
After over a year of seeing Ring Central ignore our request, as well as seeing evidence of many other customers asking for the same feature (and other features) for years before that, we've decided that enough is enough.
We've found another provider that:
-Supports text message auto-responses (which was the missing piece for us),
-Offers a software client that operates as an extension to Google Chrome (great workflow efficiency for us as compared to running the client in a separate window as Ring Central does)
-Offers great CRM integration (something we really needed)
And....
-Is about half the price of Ring Central!
So, it's goodbye to Ring Central... our port request has been submitted!
Wishing everyone here on the forums all the best, and hoping that you find the right solution for your communication needs!
-Glenn Hay-Roe
The Coin Trading Company, LLC
503-354-1039
(Edited)
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422 Points
Fixyourfunnel - it's in conjunction with Infusionsoft and it's fantastic.
J.B. Ferguson, Champion
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37,222 Points
But that does not help when a company, like mine and maybe many others, do not do email marketing or use InfusionSoft. It won't work without InfusionSoft.
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422 Points
Precisely why I noted this, Jan. RingCentral seems blissfully unaware that their competition is doing texting much better than they are. I feel it needs to be known that competitors are doing it better, since obviously these forums are nothing more than an echo chamber to voice complaints about RC's system.
J.B. Ferguson, Champion
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37,222 Points
I agree with Jay Nichols. I was about to add that if I was doing email marketing, I wouldn't want to have to pay for Fixyourfunnel in addition to RIngCentral....and if I was using something other than InfusionSoft I would have to pay for that as well.
Even though you noted it, it is somewhat like comparing apples to oranges. Normal business texting does not compare on the same level as email marketing and text marketing campaigns. We all would like a text auto-responder to work how most of us work.....WITHOUT having to purchase additional software or systems to act as a bandaid (as Jay mentions).
Even though you noted it, it is somewhat like comparing apples to oranges. Normal business texting does not compare on the same level as email marketing and text marketing campaigns. We all would like a text auto-responder to work how most of us work.....WITHOUT having to purchase additional software or systems to act as a bandaid (as Jay mentions).
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422 Points
I agree with both of you. I don't have Fixyourfunnel. I just have been through their demos. They are a full-blown VOIP provider, meaning you could replace RC with them. They're centered on Infusionsoft though, it's a good market for them and that's the integration they've chosen. I just don't see RC doing anything until we take a different approach and bring to light the vendors that are actually doing what we want them to do. Case in point, this was posted 2 years ago. RC hasn't done anything to address this. There's a post 3 years ago regarding other texting capabilities like being able to text from the main line. FYF can do this. RC needs to know that others are doing what we're asking them to do, that it's not rocket science and these are features that every business owner would use.
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422 Points
Fixyourfunnel does this alongside Infusionsoft. It's amazing.
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2,820 Points
Is this another system to pay for on top of the one that SHOULD work? A bandaid? Or are you selling something. Infusionsoft is an email and sales platform.
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422 Points
Couldn't agree with you more Jay! Fixyourfunnel (FYF) would be a replacement platform for RC. I don't want to do that. I just want RC to handle texting better. (no, I'm not selling anything, I'm a paying RC client and have heavily considered FYF).
(Edited)
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82 Points
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434 Points
This feature has been requested by my company for over a year, and on these forums for about two years.
The "and soon" part is very unlikely, in my opinion (if at all...)
We eventually ended up moving to another provider, though we have not yet cancelled all of our services with Ring Central.
Best of luck!
The "and soon" part is very unlikely, in my opinion (if at all...)
We eventually ended up moving to another provider, though we have not yet cancelled all of our services with Ring Central.
Best of luck!
(Edited)
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112 Points
Curious which provider and if they have the cloud PBX and a robust conferencing solution. We are just getting started with RC. The attraction is a cloud based PBX and conferencing provider. We also use RC Rooms.
I would love to hear the thoughts from the admin. It's been a couple of years, until now nothing has been in progress. Do you have suggestion, i would like to try other provider.
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2,690 Points
It would be nice to hear from someone with authority in this company, but it seems that nobody really cares. This is only one of many requests that should be incorporated over the past 3 years or so. I feel like every time someone jumps on the band wagon here all we get is a middle finger.
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92 Points
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112 Points
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172 Points
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162 Points
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82 Points
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132 Points
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764 Points
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764 Points
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82 Points
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92 Points
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112 Points
J.B. Ferguson, Champion
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37,222 Points
No...that doesn't solve it. It adds additional expense plus an additional phone number.
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92 Points
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112 Points
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82 Points
Glenn Hay-Roe
This issue has been discussed on these forums for about 2 years, and Ring Central has not yet provided this feature.
If you're expecting it in the near future, you may be disappointed.
Jay Nichols
Glenn Hay-Roe
I've even seen sales reps for competitors trolling here, saying "we can help", and still RC doesn't act.
Please share when you find a better option, I'd be interested.