SMS / Text Auto Responder

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  • Idea
  • Updated 1 month ago
  • Under Consideration
  • (Edited)
Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!
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Brooke Sines

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Posted 3 years ago

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This reply was created from a merged topic originally titled Automated Text Message-Don't miss a call anymore.

It would be great if you could develop a feature where if we are on the phone and miss a call it can send out an automatic message to ask the client calling if there is anything that we can help them with via Text. That way we don't potentially miss out on a call if someone doesn't want to leave a voicemail.
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jeremiah choi

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Are there any updates on this feature? 
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Jessica - Community Moderator, Official Rep

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Hi Jeremiah, 

I haven't heard anything about this yet. 
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Eileen Barna

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This reply was created from a merged topic originally titled Need Auto Reply feature on SMS!.

I have a US Ring Central account for my kitchen design business and this feature would be a game changer for our employees.  We can set up an auto-reply for voicemail and emails during vacation, why can't we set up an auto-reply for texts!  This has been asked for for a few years and it seems like a must have feature.  I would use this feature not only for vacation, but after hours or during meeting/events where I do not want to be disturbed.  Text messages are the main source of communication with our clients and they never stop!  People expect an immediate response to texts and it is not always possible - please help!
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Arra Joie Santos

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This reply was created from a merged topic originally titled Automative Text Messaging.

Would like to have a feature wherein when they call any of the number on my ringcentral account it would send them as well a text message about My Company name, Address, Phone number and Website of my business, so they would have capability of getting in touch with me.
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Michael Stallings

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This reply was created from a merged topic originally titled Need a line where we could text and receive a auto response with a link to sign u....

US account type, mortgage business, We want to put out signs that have a number that can be texted, that person then receives a link to sign up for a class. 
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Nick Mavrick

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This reply was created from a merged topic originally titled Auto-respond SMS.

Ring Central DESPERATELY needs an auto-responder SMS option. If you think your engineers would be better motivated with reverse psychology, please tell them that you bet that they can't add this feature. Thank you!
Solo attorneys would love this feature.  So that I could direct new clients to a menu and then when they choose that menu they are sent an auto text with a link to my website so they can schedule a fifteen minute call later in the day.  Sideline already offers this capability.  
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Cindy Hubert

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This reply was created from a merged topic originally titled SMS Customization.

We would like to have an automated response from our platform when the recipient replies STOP or START to an SMS message that comes from our platform.
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Erik Plachta

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We run a service center, our SMS messages are turned into Tickets for our service team, and we would love to have an auto-response so that customers are not expecting a Text Message back.
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Craig

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An auto-response for after-hours is badly needed. Without this, our clients assume that texts after hours were received and just ignored. We need to send out an auto-response telling clients to open a support ticket instead of texting us after hours or on weekends.

I just can't believe that RingCentral has not incorporated this after YEARS of requests for this feature.
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Craig

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I finally have an auto-reply set up and working with Zapier. Thanks, in part, to help on this thread from a suggestion by Gold Crate.

I needed to add in a filter to filter out my own number from the auto-reply and stop a never-ending loop of replying to myself. I also added 2 more Zaps to schedule the auto reply Zap to turn off during business hours.

You do need to use a paid plan with Zapier for this to work because you're creating a multi-step Zap and that is not included in the free plan.

Here's some screenshots that may help.

I hope this helps someone else since it seems that RingCentral has no interest in providing this.

(Edited)
/\ Craig above is a Saint for doing RingCentral's work for them.

Here is my chat log with them about this exact "missing" feature:

History of your conversation on ChatThank you for contacting RingCentral. I am RChee a chatbot. How can I help you today?

Chat Dimelo Digital

10:01

live agent

Anonymous

10:01

So that i can get you to the correct live agent, please tell me your plan type. Reply with JUST THE LETTER, below.

A - Fax Only plan
B - Professional
C - Office 1 user
D - Office 2-99 users
E - Office 100+ users
F - I don't know

If you'd rather open a support case, just click here: https://ringcentr.al/OpenCase

RChee Virtual Assistant

10:01

C

Anonymous

10:01

So the agent can locate your account please provide your RingCentral main phone number.

RChee Virtual Assistant

10:02

***-***-****

Anonymous

10:02

The next available agent will be with you shortly.

RChee Virtual Assistant

10:02

Hello. My name is Joel, your RingCentral technical support specialist. May I know who am I chatting with?

Joel

10:06

**. *****

Anonymous

10:06

Hi *

Joel

10:07

How may I help you?

Joel

10:07

I need to set an auto-responder for text messages for when we're closed. How do I do this?

Anonymous

10:07

I see that customers were asking for this over 3 years ago in the suggested features forum.

Anonymous

10:08

Our voicemail goes on (obviously), but how do we let customers who text us know we're closed?

Anonymous

10:08

We are an animal hospital, so it's critical that clients know that we're closed and to go to an emergency hospital.

Anonymous

10:09

We have these on our email, phone, Facebook Messenger, Yelp, etc. I just don't see how to do that for texts in RingCentral.

Anonymous

10:10

I understand that you need to have the auto-responder for text. However, this feature is not available yet with RingCentral. It is a feature request. It has not added to the available feature to our app yet.

Joel

10:14

Why?

Anonymous

10:14

It is a critically important business feature. And customers have been asking for it for over 3 years.

Anonymous

10:17

I honestly can't answer you that. It is our network engineers working on the features of the app who is working on this feature to be added. I really don't have the idea to when this feature will be added.

Joel

10:18

I know that there are some customers as well asking on this feature to be added for quite a while now, but what we can suggest is for your as well to submit your idea and request to our community site.

Joel

10:18

This is a MAJOR failing on RingCentral's part. I am extremely disappointed as a business user.

Anonymous

10:19

But customers HAVE BEEN asking for this for over 3 years!!!

Anonymous

10:19

Can you forward this chat to management?

Anonymous

10:20

We as a support representative are not allowed to create any request to our community site. It must came to the customer's login directly.

Joel

10:25

I know that it has been a while for the other customer submitted they're ideas and request and the feature has not been added yet. I can suggest that you will submit your idea and request as well to our community site. We will help you to vote for it so our network engineers can add this feature hopefully on the next update.

Joel

10:25

What is the link to add this request?

Anonymous

10:26

Let me get that for you.

Joel

10:26

One moment please

Joel

10:26

Hello?

Anonymous

10:35

I'm still here. I am currently working from home and lost my internet connection for a moment.

Joel

10:37

You may submit your request from this link: https://support.ringcentral.com/s/article/10610-Submit-Feature-Request-Support-Community?language=en_US

Joel

10:37

Can you pass this chat to management?

You

10:38

Please pass this chat to management.

You

10:39

I found the topic. It has 268 requests already!!!!!!!!!!!!!!!!!!!!!!

You

10:40

I can't sign in. It keeps sending me a code and the code does not work.

You

10:41

I do not have the power to have this pass on directly to the management but what I can do is to give my supervisor an advise with regards to this matter so my supervisor can pass on to the upper management.

Joel

10:42

Let me bypass the code for you

Joel

10:42

Let me pull up your account

Joel

10:42

This is for the Company: **********************?

Joel

10:42

Yes

You

10:42

For verification purposes, please answer the security question: ***********?

Joel

10:43

Why doesn't anything work with this company?

You

10:43

*

You

10:43

Thank you for verifying. I do have full access to the account now.

Joel

10:43

One moment please

Joel

10:43

I have bypass the security code on the system. Can you try now to reload the site and login again?

Joel

10:44




You

10:45

Okay, I'm in. Thank you. But this is already here. See image above

You

10:46

Customers have been begging for this feature in droves for over 3 years.

You

10:47

I understand and I'm with you on this. However, I do have limited scope with regards on this matter since this will be done by our network engineers.

Joel

10:47

RingCentral is not listening to its customers?

You

10:48

Craig

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An auto-response for after-hours is badly needed. Without this, our clients assume that texts after hours were received and just ignored. We need to send out an auto-response telling clients to open a support ticket instead of texting us after hours or on weekends.

I just can't believe that RingCentral has not incorporated this after YEARS of requests for this feature.

You

10:49

Everyone is saying the same thing ---- RingCentral is ignoring its customers.

You

10:50

We do listened to your concerns, ideas and requests. Is just that more likely network engineers are working on to the much higher demand request. Again, I really can't completely answer your queries with regards to this matter. I do have limited scope of support from our end.

Joel

10:51

Here is a comment from 4 weeks ago:

You

10:51

4 weeks ago
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Craig

98 Points 75 badge 2x thumb
I finally have an auto-reply set up and working with Zapier. Thanks, in part, to help on this thread from a suggestion by Gold Crate.

I needed to add in a filter to filter out my own number from the auto-reply and stop a never-ending loop of replying to myself. I also added 2 more Zaps to schedule the auto reply Zap to turn off during business hours.

You do need to use a paid plan with Zapier for this to work because you're creating a multi-step Zap and that is not included in the free plan.

Here's some screenshots that may help.

I hope this helps someone else since it seems that RingCentral has no interest in providing this.

You

10:52

Notice the last sentence.

You

10:52

Will you please forward this chat to management.

You

10:52

I will do my best to pass this chat to the management

Joel

10:53

What does that mean?

You

10:53

Either you can or you can't.

You

10:53

I am the customer, and I am requesting this chat be sent to management.

You

10:54


As what I have mentioned earlier, I do not have the power to pass this chat directly to the management but what I can do is to inform and advise my supervisor so my supervisor can pass this on to the higher management.

Joel

10:56

Please do. Thank you.

You

10:57

Will do that.

Joel

10:57

Apart from this, is there anything else that I can help you with?

Joel

10:58

No, thank you.

You

10:58

I appreciate your patience on this matter. Thank you for choosing RingCentral. Have a great day!

Joel

10:59

You too!

You

10:59

Thank you

Joel

10:59


The conversation has ended.
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Craig

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Haha, that's funny (well not really) I had almost the same conservation, but I gave up sooner than you with them.

It really is stupid that I have to pay for Zapier to provide a service that RingCentral should have implemented a while ago and included with any plan. On top of that, Zapier is rather expensive to get an auto-reply within 2 minutes. If you can settle for a 15 minute auto-reply it's a bit more reasonable. (Unfortunately, I know way more about this than I ever cared to know).

I'm kind of preaching to the choir here, but I just don't get it - why is this such a low priority for them and why has this not been addressed over the last several years. RingCentral is providing a service that is supposed to handle most of my communication needs with my clients. Clients are more and more using text messages as a way to communicate and you really can't stop it. The clients expect some kind of response in a timely manner and an automated response is the perfect after-hours solution!

I literally spent 6 months getting this working and the 2 most helpful resources were Zapier tech support and that guy from the other thread to stop the never-ending loop of replying to myself. After having horrible problems with Nextiva SMS service, I switched to RingCentral. I do generally like the RingCentral service, but RingCentral was absolutely useless with this particular issue.

South Carroll Veterinary Hosital I hope this helps you out. I know that this is unbelievably frustrating and I know how crucial this is to have. It was driving me nuts with incoming tech support requests and clients that thought I was ignoring them or that their text didn't get to us. If I can assist in any way let me know. I'd be happy to help.

(Edited)