Automated call back for the caller

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Have the feature of an automated call back for the client when no agents are available instead of leaving a message. When the client is waiting he would be granted the option of leaving his phone number. It would then be put in a queue and the first available agent would have a prompt and the call back would be automated from the agent to the client.
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Julie Deveau

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Posted 4 months ago

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Danno, Champion

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This is a feature offered by RingCentral via their Call Center package.
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Julie Deveau

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Thank you for that information
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Amit Goswami

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This reply was created from a merged topic originally titled the option in IVR to input a customers number that goes in call queue.

A customer can input there number for call back & that number goes in call queue
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Melissa CurryTeam

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This reply was created from a merged topic originally titled Incorporate a "Call Back" feature. So customers don't have to wait on hold..

Incorporate a "Call Back" feature. So customers don't have to wait on hold. 
They stay in the queue, and get a call back from the agent when it's their turn. 
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Amit Goswami

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This reply was created from a merged topic originally titled If there is a long wait time, i want the option in IVR to input a customers numbe....

If there is a long wait time, i want the option in IVR to input a customers number that goes in call queue for calling back later