Automatic call recording - Allow mute in auto call recording

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Referring to RingCentral guidance this feature currently doesn't work. I can turn off call recording, but can't start the recording again.

We are required to record all calls, but are also required to not record card details. We need this feature to be fully functional. Auto call recording, turn on/off on demand.
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Luther Yeates

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Posted 5 months ago

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Saadet - Community Support, Official Rep

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Hey Luther,

A colleague of mine and I did some testing on this. The On-Demand Recording function has to also be turned on, which is something that is not mentioned in the KB.

The second thing we found when working with the softphone (have not tested with a deskphone yet) is that you can stop the recording but you then cannot resume it, which I believe is not working as designed.

What happens for you once On-Demand is also turned on?
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Amy Price

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One set of instructions show this:  

While another shows this: