Automatic call recording - Allow mute in auto call recording

  • 0
  • 2
  • Idea
  • Updated 1 month ago
  • Planned
  • (Edited)
Referring to RingCentral guidance this feature currently doesn't work. I can turn off call recording, but can't start the recording again. 

https://support.ringcentral.com/s/article/Automatic-Call-Recording-Frequently-Asked-Questions?language=en_US

We are required to record all calls, but are also required to not record card details. We need this feature to be fully functional. Auto call recording, turn on/off on demand.
Photo of Luther Yeates

Luther Yeates

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 0
  • 2
Photo of Saadet

Saadet, Employee

  • 68,082 Points 50k badge 2x thumb
Official Response
Hey Everyone, if you're experiencing this, please open a case and include JIRA CNV-20904 in your notes!