Automatic call recording - Allow mute in auto call recording

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Referring to RingCentral guidance this feature currently doesn't work. I can turn off call recording, but can't start the recording again. 

https://success.ringcentral.com/articles/RC_Knowledge_Article/Automatic-Call-Recording-Frequently-As...

We are required to record all calls, but are also required to not record card details. We need this feature to be fully functional. Auto call recording, turn on/off on demand.
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Luther Yeates

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Posted 11 months ago

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Saadet - Community Support, Official Rep

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Hey Luther,

A colleague of mine and I did some testing on this. The On-Demand Recording function has to also be turned on, which is something that is not mentioned in the KB.

The second thing we found when working with the softphone (have not tested with a deskphone yet) is that you can stop the recording but you then cannot resume it, which I believe is not working as designed.

What happens for you once On-Demand is also turned on?
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Kevin Sheehan

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I have on-demand recording enabled and auto recording enabled. When doing tests for outbound recording, I have found similar results with the softphone. 

- When call is connected, message about automatic recording plays
- Pressing the record button on the softphone plays the message about call recording being stopped, however that button never changes to the Stop button. It just stays as a grey snipping circle.

I am using softphone version 10.2.1.31914.
(Edited)
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Amy Price

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One set of instructions show this:  

While another shows this:  

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Saadet - Community Support, Official Rep

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Official Response
Hey Everyone, if you're experiencing this, please open a case and include JIRA CNV-20904 in your notes!
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Saadet - Community Support, Official Rep

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Hey Everyone, in our 11.0 release you will be able to Mute/Pause Automatic Call Recordings. The release is scheduled to roll out in February (barring any unforeseen issues).
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Aaron Prince

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We are still experiencing this issue  JIRA CNV-20904. The newest update is the 10.3.5    Is there a ETA on 11.0?
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Saadet - Community Support, Official Rep

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Hey Aaron, unfortunately 11.0 for the desktop app was delayed due to some unforeseen issues/bugs. Keep an eye out for the update! Hopefully it will get pushed out in April but I'm not sure