Automatic call recording - Allow mute in auto call recording

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Referring to RingCentral guidance this feature currently doesn't work. I can turn off call recording, but can't start the recording again.

We are required to record all calls, but are also required to not record card details. We need this feature to be fully functional. Auto call recording, turn on/off on demand.
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Luther Yeates

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Posted 1 year ago

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Saadet - Community Moderator, Official Rep

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Official Response
Hey Everyone, if you're experiencing this, please open a case and include JIRA CNV-20904 in your notes!