Automatic call recording - Allow mute in auto call recording

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Referring to RingCentral guidance this feature currently doesn't work. I can turn off call recording, but can't start the recording again. 

https://success.ringcentral.com/articles/RC_Knowledge_Article/Automatic-Call-Recording-Frequently-As...

We are required to record all calls, but are also required to not record card details. We need this feature to be fully functional. Auto call recording, turn on/off on demand.
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Luther Yeates

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Posted 11 months ago

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Saadet - Community Support, Official Rep

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Official Response
Hey Everyone, if you're experiencing this, please open a case and include JIRA CNV-20904 in your notes!