Call Recording: Ability to disable Call Recording Announcement

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  • Updated 4 years ago
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Our company is based in Nebraska which is a one party state.  We talk to clients face to face before we call them.  When we call them and they get a beep right away they hang up.  Since by LAW we do not need to notify people we call, I need an option to turn this feature off immediately as I am currently unable to record calls for training purposes.

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Quality Home Exteriors

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Posted 4 years ago

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J.B. Ferguson, Champion

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Do you ever receive any calls from anyone in a two-party consent state? I am not a RingCentral employee and I can't speak for RingCentral but I would surmise (and this is only MY opinion) that they would not want to provide an option to turn off the notification to cover themselves legally. You might use such an option (to turn the notification feature off) responsibly but not everyone might.
Thanks for the reply. No we do not receive any calls. I know everyone may not want that.  There are quite a few other Ideas regarding this topic as well and no solution has been provided unfortunately.
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Mike, Official Rep

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We receive dozens of requests daily and so unfortunately our Product Team does not have time to personally respond to all of them however, they do read these posts and regular reporting is sent to them so they are aware of ideas like this. Unfortunately there is not ETA if they will change this or add more customization features. 
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Here is a workaround.
1. set to custom announcement
2. record the announcement as follows
3. set your phone to mute
4. start and stop it 'as fast as humanly possible'

You now have a momentary, custom announcement -- a fraction of a second -- and the announcement is a blank recording -- so it is not noticed.

There ya go. Done.