Call recording: email notification

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  • Updated 5 months ago
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Since August, I have received an email each month on the same day, at nearly the same time about automatic call recording being turned on. I have not changed this setting at all and I called about this email, thinking it was a possible glitch since there was never a notification that the setting was turned off. I was told by a representative that this email is simply a reoccurring, monthly notification that this setting is turned on.

I suggest that this email is reworded to reflect that it is simply a reoccurring notification that it is on, rather than the current wording which says it has been changed. I have wasted time on several previous calls about who changed this setting and why it occurs every month. Please change this email. 

Thank you
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Ashlynn Kaplan

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Posted 4 years ago

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Brandon, Champion

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Great minds think alike :)  I just got off a 20 minute call with support about the exact same thing.  I was concerned someone may have gained access to my account because the wording of the email is not clear and looks exactly like the email you get the first time you enable call recording.  In addition I got the email at 4AM local time. This should be a simple fix to simply reword the email to state that it is a reminder.  I would also be nice if the email mentioned the actual extension and username it was referring to for clarity.

Here is what the 30 day 'reminder' email currently looks like for the record:

LogoLogoLogoAutomatic Call Recording settings

Dear Some Company Admin,

An administrator of your RingCentral phone system has turned on automatic call recording on your extension and your calls are now being recorded. You can access your recorded calls in the call log at http://service.ringcentral.com/

Please contact your system administrator with any questions.

Please note that certain state and federal laws apply to call recording, and some states require the consent of both parties before calls can be legally recorded. As a result, you may need to inform third-parties whom you call through the service that their calls are being recorded. Third parties will receive an automated announcement indicating that a call is being recorded only when they call you. You are responsible for obtaining any and all legally-required consents when you make a call with call recording enabled. If you do not provide notice of the recording at the beginning of each outbound call, or otherwise obtain consent, you may be subject to criminal prosecution and/or substantial fines under these laws. You may wish to consult with an attorney before recording any calls. This information does not constitute legal advice.

Copyright 2015 RingCentral, Inc. All rights reserved. RingCentral is a registered trademark of RingCentral, Inc. 1400 Fashion Island Blvd, San Mateo, CA 94404, USA.

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Kim, Alum

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Thank you for the additional information and screenshot! 
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MOVING AND STORAGE

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The email content is also misleading since it's not the administrator of the account who make the changes. Kindly update the body of the email as well.
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TPCoMatt

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Hello,

It's been 2 years, and there hasn't been any change on this.  Here is the first paragraph of the email that was sent to my users:

An administrator of your RingCentral phone system has turned on automatic 
call recording on your extension (xxx) yyy-zzzz, Ext. nnn and your calls 
are now being recorded. You can access your recorded calls in the call log 
at http://service.ringcentral.com/.
Is anyone from RingCentral reading these forums?  It seems extremely trivial for the words "This is just a reminder that" to be added to the beginning of the paragraph.
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Chris Duquette, Champion

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yeah it would be nice if it had better wording for when and what type of email / notification it was "reoccurring" "new (i.e. call handling, programming) change" has been made to your extension. maybe saying which admin made the change or not would be a nice touch too.
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Mike, Official Rep

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TPCoMatt,   Sorry this isn't on the roadmap yet.  But, I wanted to let you know that we do indeed read every single feature request submitted here.  The issue is that we receive hundreds of requests every month and that it's nearly impossible for our Product Team to comment on every post and implement every request.   The best thing for users to do is keep voting on the most wanted features sot hey rise to the top of the list.

Mike
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UCHost

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I would ask to see the actual Federal or any State "law" or FCC ruling that requires ANY phone company to EMAIL all their customers' end users. And that they are required to do so, continually, and every month. AND that this needs to be done via email.  (also why is the requirement not daily, quarterly, or yearly, but monthly?). I doubt this requirement exists anywhere as enforced without option by Ring Central, but I always invite to be enlightened.  Users are warned when the system is set up and think some follow up is reasonable but not monthly. Most companies (or should) cover this in their policies so having additional such notifications is just spam.  This is not a roadmap items, but a fix to an improper and misleading communication. Disappointing to me that is continued on for so long.