I suggest that this email is reworded to reflect that it is simply a reoccurring notification that it is on, rather than the current wording which says it has been changed. I have wasted time on several previous calls about who changed this setting and why it occurs every month. Please change this email.
Here is what the 30 day 'reminder' email currently looks like for the record:
Automatic Call Recording settings
Dear Some Company Admin,
An administrator of your RingCentral phone system has turned on automatic call recording on your extension and your calls are now being recorded. You can access your recorded calls in the call log at http://service.ringcentral.com/.
Please contact your system administrator with any questions.
Please note that certain state and federal laws apply to call recording, and some states require the consent of both parties before calls can be legally recorded. As a result, you may need to inform third-parties whom you call through the service that their calls are being recorded. Third parties will receive an automated announcement indicating that a call is being recorded only when they call you. You are responsible for obtaining any and all legally-required consents when you make a call with call recording enabled. If you do not provide notice of the recording at the beginning of each outbound call, or otherwise obtain consent, you may be subject to criminal prosecution and/or substantial fines under these laws. You may wish to consult with an attorney before recording any calls. This information does not constitute legal advice.
Copyright 2015 RingCentral, Inc. All rights reserved. RingCentral is a registered trademark of RingCentral, Inc. 1400 Fashion Island Blvd, San Mateo, CA 94404, USA.
It's been 2 years, and there hasn't been any change on this. Here is the first paragraph of the email that was sent to my users:
An administrator of your RingCentral phone system has turned on automaticIs anyone from RingCentral reading these forums? It seems extremely trivial for the words "This is just a reminder that" to be added to the beginning of the paragraph.
call recording on your extension (xxx) yyy-zzzz, Ext. nnn and your calls
are now being recorded. You can access your recorded calls in the call log
I also received it again in July and apparently the settings had changed again but I forgot to change them back. This month I received it again. I spent over an hour with Tech support to be told it was just an email issue. I am now having to prove that no one has changed this setting in our system, and it is happening on their end. Very frustrating to see this issue has been going on for 5 years, and nothing has been done to fix it!
This is also something they do not include in their audit trail which seem preposterous to me.
"An administrator of your RingCentral phone system has turned on automatic call recording on your extension and your calls are now being recorded."
Since this is not sent out just simply once a month I have to conduct an audit each time a user brings it to my attention, did their line really get turned off and by who, do we still have their recordings etc., this creates a lot of unnecessary work for Ring Central Clients.
This leads their bosses to think at some point the users' calls were not recorded and I am having to prove that no one has changed this setting in our system as an Administrator, to my bosses and pull the users recorded calls. You would think it would be a fairly simple fix to the very least update the email with more appropriate verbiage. "This is a reminder automatic call recording is turned on for your extension etc."
I second the sentiment: "Very frustrating to see this issue has been going on for 5 years, and nothing has been done to fix it!"
Like I said 3 years(!!!) ago, the text of: "This is just a reminder that..." added to the first paragraph would fix 99% of the unnecessary work being generated by the alert.