Call recording: email notification

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Since August, I have received an email each month on the same day, at nearly the same time about automatic call recording being turned on. I have not changed this setting at all and I called about this email, thinking it was a possible glitch since there was never a notification that the setting was turned off. I was told by a representative that this email is simply a reoccurring, monthly notification that this setting is turned on.

I suggest that this email is reworded to reflect that it is simply a reoccurring notification that it is on, rather than the current wording which says it has been changed. I have wasted time on several previous calls about who changed this setting and why it occurs every month. Please change this email. 

Thank you
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Ashlynn Kaplan, Champion

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Posted 5 years ago

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UCHost

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I would ask to see the actual Federal or any State "law" or FCC ruling that requires ANY phone company to EMAIL all their customers' end users. And that they are required to do so, continually, and every month. AND that this needs to be done via email.  (also why is the requirement not daily, quarterly, or yearly, but monthly?). I doubt this requirement exists anywhere as enforced without option by Ring Central, but I always invite to be enlightened.  Users are warned when the system is set up and think some follow up is reasonable but not monthly. Most companies (or should) cover this in their policies so having additional such notifications is just spam.  This is not a roadmap items, but a fix to an improper and misleading communication. Disappointing to me that is continued on for so long.