-
102 Points
- frustrated
Posted 7 months ago
Brandon, Champion
-
21,852 Points
Brandon, Champion
-
21,852 Points
J.B. Ferguson, Champion
-
32,830 Points
This is what you are referring to:
Summary: How do I configure my RingCentral Phone Service for emergency survivability?
Details: In the event of a loss of connectivity between a local site and the RingCentral cloud service, Users lose access to voice services which is a major concern especially for 911 access during emergencies. RingCentral recommends that customers develop a local emergency survivability plan. For more information on Emergency Survivability Failover Configuration, click the links: Scenario • Wide Area Network (WAN) outages at a site.
• ISP connection problems impacting connectivity to RingCentral services.
• A RingCentral ‘Direct Connect’ outage between edge servers.
more information here: Emergency Survivability Failover Configuration Requirements • AudioCodes Emergency Survivability feature deployed with Polycom VVX phones.
• AudioCodes Analog Gateway(s) with FXO ports (AudioCodes Mediapack 114 and Mediapack 118 are supported).
NOTE: Consult with AudioCodes for details on how to properly install the gateways. RingCentral does not support deployment, configuration, monitoring or troubleshooting of the AudioCodes Gateways. Customers are fully responsible for procuring, deploying, and configuring the Analog PSTN line and AudioCodes Gateways.
• Analog PSTN line from a local telecommunications carrier.
Article Number : 9687
https://success.ringcentral.com/articles/RC_Knowledge_Article/9687
J.B. Ferguson, Champion
-
32,830 Points
Brandon, Champion
-
21,852 Points
-
102 Points
All inbound calls go directly to a user ext (100).
That ext is configured to do sequential forwarding as follows:
- 2 rings, user 1
- 2 rings (grouped users 2,3 & 4)
- 2 rings (grouped users 5& 6)
- 2 rings (grouped users 7 & 8)
all of these users have hardware phones (some also have softphone/desktop app enabled)
If I just add my answering service number as the next number in the call order, would it "fail" through to that when all other extensions are unavailable due to internet outage?
J.B. Ferguson, Champion
-
32,830 Points
OK....I found the one you are referring to this time.....
https://success.ringcentral.com/articles/RC_Knowledge_Article/9264
Saadet - Community Support, Official Rep
-
48,842 Points
Cecile Glassy, Champion
-
18,552 Points
2018-07-16 Jan - we elected to use a low bandwidth DSL line via PSTN installed at each of our 28 sites as a failover so mission critical calls could still get through if the VOIP goes down. We completed that implementation about 6 months ago and have tested extensively. It works for us.
J.B. Ferguson, Champion
-
32,842 Points
Brandon, Champion
-
21,852 Points
https://success.ringcentral.com/articles/RC_Knowledge_Article/9264
J.B. Ferguson, Champion
-
32,830 Points
-
102 Points
Saadet - Community Support, Official Rep
-
48,842 Points
Please note the following:

Cecile Glassy, Champion
-
18,552 Points
Related Categories
-
Company Settings
- 426 Conversations
- 506 Followers
-
Desk Phones
- 554 Conversations
- 270 Followers
-
Admin Topics
- 761 Conversations
- 858 Followers
-
RingCentral Phone (desktop)
- 967 Conversations
- 561 Followers
-
User Interface Improvements
- 110 Conversations
- 14 Followers