Automatic Volume Reduction on Calls

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  • Updated 1 year ago
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The volume automatically reduces on some calls answered through the Ring Central app and continues to do so throughout the call. What is the fix?
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Tom Maceiunas

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  • frustrated

Posted 1 year ago

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Saadet - Community Support, Official Rep

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Hey Tom,

Is this on the mobile or desktop app?
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Tom Maceiunas

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mobile device
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Tom Maceiunas

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will you need anything else from me? I am here only until 2 pm CT.
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Saadet - Community Support, Official Rep

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Hey Tom,

I would suggest opening up a case with us so we can troubleshoot. In your case I would suggest including a call sample no older than 24 hours and the debug logs from the mobile app.
  
(Edited)