Automatically answer customer into hold queue with voice message "you are user #__ in queue"

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Hi, what we're looking for is to automatically answer the customer into some sort of hold queue where they are already answered after they make a menu selection (e.g., press "1" for English) and then the customer will hear a message of their place in the queue, e.g., "you are caller #3 in the queue."

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Nguyen

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Posted 1 month ago

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Becky - Community Support, Official Rep

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Nguyen,

Above is a screencap for wait setting options, however, it doesn't look like there is an option for intermittent messages like what you're looking for.
This is easy to configure in Studio for Contact Center, but there is no option equivalent on the RingCentrral side.

Hope this helps!