Automatically delete voice messages, voice recordings, and faxes when they are sent to email.

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  • Updated 12 months ago
We would like the ability to automatically delete voice messages and faxes when they are sent to email.  This would save having to delete them from the softphone or website at a later time.
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DYE

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Posted 2 years ago

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Slicktop

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Wouldn't it be fairly simple to add a 3rd Custom notification option to allow the user to choose this?  Backend system(s) would then need to delete the message(s) that were emailed.  Since deleted messages are archived for retrieval, if the emailed attachment failed, the user could check deleted messages to retrieve them.  It may be difficult to know that the message with the attachment never arrived, but this could be accounted for by use of an automated monthly message from RingCentral to the user indicating the number and type of messages automatically deleted.  Yes, it is possible that this report message may not be received either, but knowing you were supposed to get it may alert you to the fact that you are not getting the messages with attachments, in addition to the monthly report.