UK: Available add-ons/limitations (from ex Avaya/Aspect user)

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This conversation has been merged. Please reference the main conversation: RingCentral Contact Center

Uk based - questions around
1) Real time monitoring of calls coming through the IVR/Call groups - Is this possible?
2) Be-spoke design of reporting - is this an add-on?
3) IVR data - mainly intra-day delivery is there access to this through a reporting/analysis tool/add-on?
4) Call recording - can this function be linked to salesforce to blank/mute recording on payment screens

We also have some temp problems with softphone calls coming throug/trying to come through when someone is already on the phone - so any tips/ideas welcome - NOTE: we have recently moved offices and are running across 3 wi-fi networks so not sure if we are causing own conflicts?

Thanks - I know a lot, but any help in Ring central community greatly appreciated
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Liz Pearson

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Posted 3 years ago

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Liz Pearson

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NOTE: By real time monitoring this is not listening to calls but actually call demand - so an ACD dash board type view
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Kim, Alum

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  1. Not with RC Office 
  2. Not with RC office currently...although reporting is set for an upcoming release...but contact center provides this
  3. No >  see sales rep to add RingCentral Contact Center 
  4. No >  see sales rep to add RingCentral Contact Center
We do offer a full contact center solution RingCentral Contact Center

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