We are new customers. Using Cisco desk phones and the RC desktop app for chat purposes. Version: 19.8.1 (E. 2.0.14) Build: 776 (rev. 666395a)
The app is designed to change your presence status from "Available" to "Offline" if you don't use the app for 15 minutes. We want to force the app to show "Available" even if we are not actively using it, as long as we are at our computer. So I may not use the app for an hour, but I want other employees to see me green/available for chat.
How do we accomplish this?
The app is designed to change your presence status from "Available" to "Offline" if you don't use the app for 15 minutes. We want to force the app to show "Available" even if we are not actively using it, as long as we are at our computer. So I may not use the app for an hour, but I want other employees to see me green/available for chat.
How do we accomplish this?
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100 Points
Posted 3 months ago
Saadet, Employee
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68,092 Points
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100 Points
