Avast (AVG) CloudCare Content Filter Issues

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  • Updated 10 months ago
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We are loosing the ability to connect to RingCentral because our Avast (AVG) CloudCare web content filter first prevented the Chrome Browser Extension for RingCentral from login in while viewing Gmail; now even if the user goes to www.ringcentral.com they can't log in unless I turn the web content filter off??
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Torregrosa

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Posted 11 months ago

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Michel, Champion

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I'm sure you have tried this, but in case you haven't - have you added the RC domain as an exception in your Avast CloudCare settings?
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Mike, Official Rep

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I had a similar issue with Avast several months ago.  I uninstalled and reinstalled Avast which fixed the problem.  During the re-install it prompted me to allow access for several things, one of which was RingCentral.  Give that a try and let us know what happens. 

Mike
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Torregrosa

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Thanks for your help fellows. I have no Windows RingCentral software installed on my PCs. So far I have added the following exceptions to my web content filter:
api.ringcentral.com/
api-rcapps.ringcentral.com/
ringcentral.com/
ringcentral.demdex.net/
ringcentral.tt.omtrdc.net/
secure.ringcentral.com/
service.ringcentral.com/
som.ringcentral.com/

I can only add URLs to my content filter exceptions. Somehow if have not added the right exception yet??
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Saadet - Community Support, Official Rep

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Hey Torregrosa,

Did Mike's suggestion help?