Awesome Idea: See which menu caller is coming from

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  • Updated 12 months ago
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This conversation has been merged. Please reference the main conversation: Call Queue name on screen - show called extension

We have many of our extensions answering calls for more than one department in the company. When a caller rings, we want to know: is this a sales call? Marketing? Warehouse?
We need to know what department the caller picked in the IVR menu before answering the call. 

The solution: Change the Caller ID information to reflect which dept was selected. So, if the Caller ID is "John Doe" and he selected the Sales department, than it would show "SL-John Doe" but if he selected the warehouse it would show "WH-John Doe".

It's a simple feature that could be a major help.

Please everyone vote on this to make it a reality. Let's make RingCentral great again...
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Naftali W

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Posted 12 months ago

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