Awesome Idea: See which menu caller is coming from

  • 0
  • 1
  • Idea
  • Updated 1 year ago
  • Under Consideration

This conversation has been merged. Please reference the main conversation: Call Queue name on screen - show called extension

We have many of our extensions answering calls for more than one department in the company. When a caller rings, we want to know: is this a sales call? Marketing? Warehouse?
We need to know what department the caller picked in the IVR menu before answering the call. 

The solution: Change the Caller ID information to reflect which dept was selected. So, if the Caller ID is "John Doe" and he selected the Sales department, than it would show "SL-John Doe" but if he selected the warehouse it would show "WH-John Doe".

It's a simple feature that could be a major help.

Please everyone vote on this to make it a reality. Let's make RingCentral great again...
Photo of Naftali W

Naftali W

  • 134 Points 100 badge 2x thumb

Posted 1 year ago

  • 0
  • 1

There are no replies.

This conversation is no longer open for comments or replies.