User Settings: Backup settings

Mike, Official Rep

92,656 Points

Hello hank schleber

It would indeed be nice if there were a simple way of backing up all of your information and configuration settings. Unfortunately this is not a feature but you can backup any critical information using the links below.

Download and/or export voicemail, recordings, custom greetings and faxes from your account.

Mike

(Edited)

Comment

2 people like this

Claudio (Customer)

13,860 Points

Can be converted into Idea ?

Comment

1 person likes this

Vince Savoldi, Champion

1,020 Points

There really should be a nice interface that allows an admin to backup and restore settings based on a user level. Ideally a single button backup everything and save to a local file. Then allow a per user or per feature restoration.

Comment

4 people like this

Mike, Official Rep

92,656 Points

I've changed this to an idea topic if anyone wants to add more comments or details for our Product Team.

Comment

3 people like this

Jason Sonon

140 Points

Having just migrated two offices to RingCentral from Cisco phone systems, I was spoiled by the ability to backup the complete phone system config and all the files for IVR menus, greetings, vmails, etc. and put anything back if either somebody borked part of the config or something got deleted. I was shocked to find out that RingCentral doesn't have any config export or backup function.

It could even be something simple like the XML import/export in the RingCentral IVR tool but we really should have something. Ideally, eventually like any other cloud service, there should be an API and/or web GUI function for grabbing all customizations or putting in pieces. The IVR tool is like this but only does the IVR menus.

Is there a way to escalate this as an official tracked feature request instead of just an idea note in an open forum?

Comment

2 people like this

Aaron Willems

70 Points

This needs to happen. What a great idea.

Comment

2 people like this

Evan Stewart

40 Points

I agree this needs to happen. We had a template applied Monday morning by someone at RC that reset Caller ID's on 100+ of our users. Ability to restore would have saved a load of work for the Facilities and IT team, and avoided disgruntled users.

Comment

2 people like this

Kevin Dorsey

228 Points

A backup would be great. It would be best if it was saved on RingCentral's servers but I'd settle for a config export as an XML file or as a last resort even a report printout showing the settings on all the screens(or fields). This would enable the admin to "test" implementations without the fear of never getting back to the original setup. It would be nice just to see your settings without having to drill down on each screen.

On a similar note (which may be best in a new thread), how about the idea of profiles? You would have specific configurations you switch to during holidays, vacations, or different users on call. This would enable you to easily switch back and forth between the configurations as needed.

Comment

2 people like this

2018-01-26T01:48:00+00:00

Brian Blank

130 Points

I would love to be able to review the backup data as well. For audit purposes... for example we have multiple admins and it would be great to see who changed what and when they did it. SINCE that is not an option at the moment, to be able to see the settings are ensure that they are the same day to day would be great.

2 years ago

Lyndy Burnham

164 Points

Agree with Kevin Dorsey above... ability to download an XML config export would be great and pretty simple. While I expect RingCentral has some backup processes, it would be nice to have user admin ability to keep copies as well.

Comment

2 people like this

1 year ago

alfm

1,306 Points

I agree with 'Jason Sonon' and 'Kevin Dorsey' above - an XML file (or similar) would be ideal because:

One of my extensions became corrupt where previously it had been working and without a restore it was a lengthy procedure with RC support's help to recover. Restoring a previous backup would have been so much easier.
If the backup was in XML or other human readable format then it would provide some starting point for documentation of the system's configuration.

Comment

Amrou Mohamed

82 Points

This reply was created from a merged topic originally titled Backup and Restore of Phone System.

Not sure if this request came up before, but is there the ability to backup and restore our phone system configuration?

Comment

Scott D

142 Points

This is an important feature, particularly for the phone tree and call routing, forwarding rules

Comment

Cecile Glassy, Champion

18,574 Points

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2018-05-24 Mike Ferringer, or Saadet, can you get us a status update on this request?

We have 1000's of users and many many custom IVRs, some of the IVR's are multiple leveled and no way to back these up other than screen shots presently.

The call-routing details backups are really important.

Comment

2018-05-31T21:18:37+00:00

Saadet - Community Support, Official Rep

49,536 Points

Hey Cecile,

Sorry, I haven't heard back from our Product Team on this. At this time, I don't know of an ETA. If they come back with more information, I will provide it.

2018-05-31T21:20:02+00:00

Cecile Glassy, Champion

18,574 Points

Thanks for following up Saadet!

2018-05-31T21:20:42+00:00

Saadet - Community Support, Official Rep

49,536 Points

You're very welcome!

2019-01-02T06:23:14+00:00

Alex

286 Points

any update on backup option?

2019-01-02T15:59:37+00:00

Jessica - Community Support, Official Rep

3,722 Points

Hi Alex, there isn't an ETA as of yet. We'll make sure to update this thread once we hear something!

2019-01-02T16:01:51+00:00

BetterCoffee

118 Points

An update would be great, it's been several months now.