Why is there an echo when calls are transferred to my mobile or desk phone?

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  • Updated 6 years ago
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I'm a long time Ring Central user, but wanted to tell you that the "echo" effect for relay calls is really bad and always has been. As my business grows I'm getting to where this is not acceptable.

Can you advise? Is there a work around or anything that can be done?

It's like a half second delay - - so you end up talking over the caller and vice versa.


Hope you can help!
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Sean Johnston

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Posted 6 years ago

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Desiree, Alum

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Hi Sean,

I'm sorry you're running into problems. An echo is annoying and a bad distraction during a conversation.

A few questions:
  • Does this only happen for calls transferred to our mobile or desk phone?
  • When did this start?
  • What type of mobile phone do you have?
  • What kind of desk phone do you have?

Thanks!

Desiree
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Jake Foley

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My boss is reporting that she hears an echo.
It doesn't seem to happen until about 30 minutes into a call.
And she only notices it with conference calls.

- The calls weren't transferred, they were originated by her.

- It start ed today, but has happened twice.
The first time, only she heard the echo of her own voice.
The second time, both her voice and the other callers voices were heard to echo, all people on the call heard the echo.

- Her desk phone is a Polycom 650

Thanks for any assistance.
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RC-Installer, Champion

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Jake, are the calls using the RC conference bridge or a conference initatiated from the phone?

is this specific to the phone?

How many phones on the network?

Any other issues?

Let us know

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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RC-Installer, Champion

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Jake, are the calls using the RC conference bridge or a conference initatiated from the phone?

is this specific to the phone?

How many phones on the network?

Any other issues?

Let us know

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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Jake Foley

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Hi Chuck,

The conference was initiated from the phone.

The echo has only been noticed on this phone.
(But we have 4 phones in our network - each in a separate location with separate modems & routers.)

No other similar issues.
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Ben Foster, Alum

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Hi Jake - are you still having this issue? If so, has your boss tried using the handset or a third-party headset to make conference calls? Conferencing phones - the kind that you see on conference tables - are specifically designed with echo cancellation in mind, but conventional desk phones like the Polycom 650 are not. Echoes can result when "ordinary" phones are used in speaker mode.
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Jake Foley

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Hi Ben - thanks for checking in. To my knowledge, my boss was not using her speakerphone. I can't vouch for the other parties. However, she has NOT experienced the problem since. thank you for your time.

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