Beeper/ Pager notification

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Hello!
So here is a scenario. Currently i have AT&T. Every time when some one leaves me a voicemail, the voicemail is being stored in the AT&T digital voicemail box. If the caller press #2 after recording the voicemail, the voice mail will be marked as urgent. When the voicemail is being marked as urgent, then AT&T will automatically call out to my pager and it will automatically input the caller's phone number automatically. At this point, my pager notification would be ringing or beeping. Please let me know if there is an option in RingCentral that can provide this feature or service. I know the pager/ pager notification or the beeper is old but it's not quite that old.
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GGU

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Posted 1 month ago

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Elyse

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There's no mechanism around routing for voicemails based on urgency.

You could sign up for email alerts, and get someone to make you a fancy script that calls your pager based on the text in the email if it is urgent. "Urgent" is noted in the email alert if set.

I would suggest an easier solution-  set up an IVR menu for your callers and route your number to it. Have a separate handling if they choose "urgent" option, something like:

 "Thank you for calling..to leave me a message, press 1. For urgent matters please press 2 to have me paged".

Option 1 - connects to your voicemail box
Option 2 - i believe you'd need to set up a user (with no phone line) to handle the urgent calls, connect option two to the user, and set the user call handling to ring the pager.

This would make your caller choose up front how to route their call, rather than directing the call after the fact based on the urgent flag on the vm they leave. 
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GGU

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Thank you for your feedback. In order to have my pager notification to go off, the caller needs to enter the numeric phone number and press #. I tried the option 2 you indicated above but that would just route the caller to my beeper without doing anything, then the caller would have to enter the numeric number themselves.
The greeting for the pager specifically is only in English and i have many clients who speak other languages than English.
Also, i've noticed that you can mark a voicemail as urgent. Then what does it do? How are you being notified differently via the ringcentral app on the mobile phone? Also, i've noticed that it is a hit or miss when it comes to notifications over the mobile app for missed calls and voicemails.