Beeping for incoming call while on the phone

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This conversation has been merged. Please reference the main conversation: User Settings: Disable call waiting while on a call.

Would love to see an option to turn off the beeping of an incoming call while you are already on a phone call through the soft phone. You can currently mute the ringing but the beeping continues after you ignore it and its too loud/distracting while on the phone. 

However, i see someone requested this feature 4 years ago. Any update or progress on this potentially being added as a feature? 
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Samantha Hein

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Posted 1 year ago

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Julie Sperritt

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There are so many businesses agreeing with this yet nothing being done!
We also use mobiles with some users also having desk phones.  While on a call another call will come through (which cannot be answered as already on the phone) and both caller and recipient will hear the beep.
It's annoying, disruptive and is causing immense dislike of the product as well as poor customer service when it's heard by a customer.  

Surely we should be able to disable the alert or send calls direct to voicemail if the line is busy?!

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