One feature that is missing from Ring Central, that all their competitors seem to have, is the ability to have only certain members of a group receive an initial call before the rest of the group does. This feature is important when you have multiple locations that have individual office lines. It helps to establish a "receptionist" for the location and then a back up is they are unavailable. Currently, you have to jump through hoops to try and make this happen and honestly it works subpar at best.
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