Best Practices Using RC App on a cellular network.

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 Have you had clients complain about the QOS with the App on a mobile and how have you handled these complaints?
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Ronda Tappan, Champion

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Posted 3 years ago

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Mike, Official Rep

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Hi Ronda,  

Call quality on the mobile app is highly depended on the network, very similar to using the desktop app.  The quality of your phone's data signal can make a big difference.  There are a lot of websites and apps that you can use to test your phones signal. 

I personally use an app called on the Google play store but you'll find many choices. 

If you have wifi available, it's a good idea to switch to that network as it will often provide better upload and download speeds.  

Here's an example of two tests that I did. The first one is from a wifi signal, the 2nd from my cell phone's data plan. 

You can also go into the mobile app's call settings and control if/when the device should use Wi-Fi or the RingOut option. (3rd image below)