Beta Archiver SFTP issue

  • 1
  • 2
  • Idea
  • Updated 3 weeks ago
  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT) - US
  2. A brief description of the business - healthcare
  3. A high level description of the product or feature being requested - Beta Archiver SFTP
  4. A typical use case scenario explaining how your business would use the feature - SFTP for call recording transfers
  5. Benefit of such feature - 1) would like to retain a copy of the calls in RC after they get moved to our SFTP server. Currently, it is a 'move' or 'cut' instead of 'copy'. 2) Beta Archive does not let you add a file path. The problem with this is that subfolders could be setup with different perms that the root folder. Today when trying to connect to our SFTP server, there were issues because the root folder didn't have "folder creation" permissions although the subfolder did. I have little control over how you're moving files to our SFTP server. 3) I would like to be able to rename folders or have additional options of how folders and files are named.
  6. Number of Users and/or Digital Lines - 449
Photo of Michael Messinger

Michael Messinger

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  • sad at lack of control and features of SFTP Archiver

Posted 4 weeks ago

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Photo of Kiwi Lin

Kiwi Lin, Employee

  • 90 Points 75 badge 2x thumb
Hi Michael, thanks for your feedback for Archiver. As for #1, I would like to clarify that Archiver won't do cut behavior while uploading to your assigned SFTP. If you still get this issue, please file a support case via our support channel. In terms of #2 and #3, I have put them into our backlog and we will review it soon for roadmap planning.