- Services and deliveries company
- Success Portal Login enhancement (make it work logically)
- Visit Success.ringcentral.com click contact support click create case, login using google or single sign on and create case
- Reduces user frustration and spares them the insanity of a dystopian Kafkaesque techno-horror when trying to create a support case
click contact support
click create a case
login using google credentials
Expected: you are brought to the create a case page (exactly as would happen if logging in via your ringcentral username, extension and password
Actual: You are redirected to the ringcentral admin portal. Going back to the success portal you are then brought in an infinite loop unless you click the teeny tiny "get help" link at the very top of the admin portal. It is the only way to get help in fact.
Suggested solution: Pass a dynamic returnurl consistent with what the user would expect to be directed to if they were already logged in.
This works closer to what is expected if you login to service.ringcentral.com or community.ringcentral.com